HR Service Delivery Functional Analyst II

Western Governors University•Salt Lake, UT

1d•Onsite

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 307 Pay Range: $66,300.00 - $99,500.00 Job Description The HR Service Delivery Functional Analyst II supports the effective use of ServiceNow HR Service Delivery within the People and Talent People Center. This role partners closely with People and Talent fulfillers, functional stakeholders, and technical teams to streamline HR operations, improve self-service experiences, and reduce manual work. You will play a key role in enabling consistent, efficient, and employee-centered HR service delivery.

Requirements

Functional knowledge of ServiceNow HR Service Delivery including case management, Employee Center, and reporting
Ability to translate HRSD processes and system concepts to People and Talent partners
Experience creating training materials or job aids for HR systems or processes
Strong attention to detail with a focus on data accuracy and consistent process execution
Problem-solving skills with the ability to identify root causes and recommend process improvements
Collaborative mindset with the ability to partner across HR and technical teams
Ability to handle sensitive information with confidentiality and sound judgment

Nice To Haves

Experience with Employee Center and HR knowledge management within ServiceNow
Exposure to Workday and understanding of HR system integrations
Experience working in an HR Shared Services environment
Experience in Lieu of Education Equivalent relevant experience performing the essential functions of this role may be considered in place of a bachelor’s degree. Generally, one year of experience may substitute for one year of education at the hiring manager’s discretion.

Responsibilities

Serve as the functional resource for ServiceNow HR Service Delivery, supporting People and Talent fulfillers across functions
Partner with People and Talent stakeholders and technical teams to support HRSD services, workflows, and assignment groups
Maintain and enhance the Employee Center to ensure a consistent and user-friendly intake and self-service experience
Support HR knowledge management activities including content structure, usability, and governance standards
Develop and maintain training materials, job aids, and documentation for HRSD users
Create and maintain dashboards and reports to support operational visibility and workload tracking
Participate in testing, validation, and release activities and support basic HR system integrations as needed

Benefits

medical, dental, vision, telehealth and mental healthcare
health savings account and flexible spending account
basic and voluntary life insurance
disability coverage
accident, critical illness and hospital indemnity supplemental coverages
legal and identity theft coverage
retirement savings plan
wellbeing program
discounted WGU tuition
flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave