Functional Analyst

General Dynamics Information Technology•Bossier City, LA

1d•$59,500 - $80,500•Hybrid

About The Position

GDIT has an opening for a Functional Analyst to support the Navy Enterprise Service Desk. In this position you will utilize your analytical and communication skills to integrate new platforms and processes to Navy Enterprise Service Desk. You will have the opportunity to hone and develop your communication skills through written and oral communications to internal and external customers at all levels of the organization.

Requirements

BA/BS and 2+ years of related experience or equivalent years of experience
Experience in building a project in Microsoft Project or similar technologies
Experience in building out process flows in Visio or similar technologies
Active ITIL v4 certification within 90 days of hire
Ability to obtain and maintain Secret clearance
US Citizenship required

Nice To Haves

1 year or more of experience on the NESD program
Experience in risk management

Responsibilities

Facilitate Discovery Calls to gather information for new Process Integration opportunities.
Develop VISIO process flows for the “To Be” state, in coordination with NESD personnel, the Process Integration team, Subject Matter Experts and the Knowledge/Training/Operation Management teams to ensure a seamless transition to the Service Desk.
Gather and analyze data related to process performance, identifying trends, bottlenecks, and opportunities for improvement.
Develop and maintain a risk register that track and prioritizes identified risks.
Maintain a Virtual Task Board to ensure accurate tracking of Process Integration efforts.
Interface and collaborate with NESD personnel and other vendors to ensure seamless operation and data flow across different departments or functions within the organization.
Collaborate with other departments including IT, operations, and management to align process improvements and integrations with overall business goals.
Coordinate testing and validation of process changes and system integrations to ensure they meet business requirements, potentially involving simulations or pilot programs.
Collaborate with other departments to manage risk-related matters.
Coordinate Operational Readiness Reviews to ensure that process changes and system integrations function as expected.

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Variety of medical plan options
Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance