HR Service Delivery Assistant - Temp to Hire
About The Position
The HR Service Delivery Assistant serves as the first point of contact for employees, leaders, and visitors engaging with the People & Culture function at Centralus Health. This role provides front-line support by managing inquiries, facilitating intake of requests, and ensuring individuals are connected to the appropriate resources, teams, or processes in a timely and professional manner. The HR Service Delivery Assistant supports daily front desk and call center operations, helping maintain a welcoming, organized, and responsive environment. This role plays a key part in delivering a positive employee experience by providing accurate information and supporting basic People & Culture processes.
Requirements
- 2+ years of experience in administrative support, customer service, or a related role
- Ability to move up to 25 pounds occasionally.
- Ability to remain at a workstation and move around the workspace as needed to complete job tasks, and operate standard office equipment including computers and telephones, with or without reasonable accommodation.
- Ability to communicate effectively in person, by phone, and via digital platforms.
- Ability to work in extreme heat or cold.
Nice To Haves
- Experience in a healthcare, human resources, or customer service environment.
- Familiarity with HR processes, systems, or service center operations.
- Strong organizational and communication skills with the ability to manage multiple priorities
Responsibilities
- Serve as the primary point of contact for HR inquiries and issues, providing expert guidance and a path to resolution.
- Ensure consistent and accurate communication of HR policies, procedures, and programs to employees.
- Handle first-level escalations and provide solutions for challenging employee relations cases.
- Cross collaborations with other HR team members and system managers to provide timely solutions to employees.
- Support call center operations by managing incoming calls, providing general People & Culture information, and ensuring timely escalation of complex or sensitive matters.
- Support employee engagement initiatives on a system-wide basis and improve employee engagement.
- Maintain accurate and confidential employee databases.
- Ensure data integrity, privacy and compliance with data protection regulations.
- Maintain up to date awareness of HR policies, procedures, and legal regulations.
- Perform additional responsibilities as needed to support organizational priorities, operational needs, and the evolving goals of the department.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
