HR Service Center Representative

the Client•Framingham, MA

1d•Remote

About The Position

The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system. This group focuses on leave of absence, disability, and unemployment type of tasks.

Requirements

Ability to multi-task and work in a fast-paced environment
Strong communication, organizational and interpersonal skills
Exceptional customer service and follow-through skills
Ability to maintain confidentiality and apply privacy requirements
Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
Experience working on a team, and remaining flexible
Knowledge retention and recall
Self-sufficient utilization of resources
Ability to work under pressure
Ability to multitask
Strong attention to detail
High School Diploma or equivalent experience (required)
Minimum 1–2 years of solid work experience OR related experience

Nice To Haves

Previous HR experience is preferred (leave of absence, unemployment, etc.), or candidates who have a want to move into more of an HR type of position
Knowledge of HR policies, procedures, and systems
Bachelor's degree (preferred)
Previous HR experience (leave of absence, unemployment, etc.)

Responsibilities

The majority of the workday will involve administrative processing tasks, such as managing leave of absence related emails, reviewing documentation, handling case management activities, and preparing and sending out documents.
This role requires someone who is comfortable performing repetitive tasks and maintaining focus while completing detailed, routine work for extended periods.
Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.