HR - Retail Operations L&D Specialist
About The Position
The HR - Retail Operations L&D Specialist develops and implements learning programs and operational standards for retail stores. The role collaborates with subject matter experts to create Department Leader and Store Manager SOPs, build on existing Visual SOPs, and develop rollout strategies and review cycles that support field adoption. The specialist also contributes to Manager-in-Training programs and the development of the store leadership pipeline. The position designs, develops, and facilitates learning programs and workshops in in-person, virtual, and hybrid formats; supports leadership development and compliance training; and creates and maintains scalable learning materials, including guides, videos, and job aids. It uses AI and digital tools to produce and manage learning content and standards, administers content in the UKG Pro Learning LMS, and tracks and reports learning KPIs. The specialist partners with regional and store leaders and headquarters departments, and travels regularly to store locations for training and field observation.
Requirements
- Bachelor's degree or equivalent experience.
- At least 3 years of experience in L&D, training, HR, or retail operations.
- Strong facilitation and project management skills.
- Business-level proficiency in Korean and English.
- Regular travel to store locations.
- Standards- and process-oriented thinking.
- Field orientation and a learn-by-doing approach.
- Cross-cultural communication skills across the US and Korea.
- Ability to collaborate and influence across cross-functional teams.
Responsibilities
- Develop Department Leader and Store Manager SOPs with subject matter experts, building on existing Visual SOPs.
- Design and execute store SOP rollout strategies using materials and approaches such as playbooks, posters, microlearning, and on-site training.
- Establish an execution-review cycle to verify field adoption of operational standards.
- Contribute to Manager-in-Training programs and the development of the next-generation store leader pipeline.
- Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats.
- Support leadership development and compliance training.
- Create and maintain scalable learning content, including guides, video assets, and job aids.
- Use AI and online tools to create, deliver, and manage learning content and operating standards efficiently.
- Administer content within the UKG Pro Learning LMS.
- Define, track, and report learning KPIs, including completion rates, satisfaction scores, and behavioral changes.
- Partner with Regional Managers, Store Managers, and headquarters departments to ensure cross-functional alignment.
- Travel regularly to store locations and conduct on-site training and field observations.
Benefits
- Health, dental, and vision insurance and Employee Assistance Program (EAP), per company policy.
- 401(k) retirement plan with up to 5% match, per company policy.
- Life insurance and accidental death and dismemberment (AD&D) insurance, per company policy.
- Business Travel Accident (BTA) insurance.
- Company-provided lunch.
- Paid time off (PTO) and paid holidays, per company policy.
- Celebration and condolence benefits, per company policy.
- Smart Card: earn 4 additional points beyond the standard $1 = 1 point.
- Holiday gift certificates, per company policy.
- Flexible Spending Account (FSA), per company policy.
- Dependent Care Flexible Spending Account (DCFSA), per company policy.
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What This Job Offers
Job Type
Full-time
