HR Representative II

Love's Travel Stops & Country Stores•Oklahoma City, OK

13d•Onsite

About The Position

A Human Resources Representative II serves as an HR support role, acting as a first point of contact for employees and managers. The Human Resources Representative II position focuses on providing timely assistance with basic HR questions, managing unemployment processing, accurately documenting employee concerns, and handling administrative and compliance tasks with a high level of customer service.

Requirements

High School Diploma or GED required
Knowledge of applicable laws, rules/regulations, procedures and administration is preferred
1+ years of professional experience in human resources preferred
Ability to learn and operate all facility equipment including computers.
Excellent customer service skills with genuine desire to assist others, enthusiastic team player, proper phone and email etiquette, ability to multi-task, detail oriented, strong sense of urgency, good time management skills, ability to exercise independent judgment, ability to use tact and persuasion under pressure in extremely controversial and confrontational situations, ability to quickly evaluate alternatives and decide on a plan of action, exceptional follow up skills, excellent interpersonal skills, ability to resolve conflicts and diffuse field employee related issues, concerns, etc.

Nice To Haves

Bachelor’s degree in human resources, business or similar field of study preferred

Responsibilities

Acts as the first point of contact for employees and managers through HR hotline and email, helping direct questions to the correct department or providing support within role scope
Handles high-volume HR hotline inquires and unemployment claim processing with high level of accuracy
Responsible for handling unemployment claims by gathering documentation, connecting with managers for separation details, and completing responses timely
Intakes employee questions and concerns, documents details clearly in HR systems and routes to appropriate leader for follow-up
Supports managers by documenting questions or incident and providing basic guidance on HR policies and procedures
Identifies complex issues and properly escalates to appropriate team member or Supervisor.
Responsible for accurate documentation regarding employee and manager questions or concerns using internal tools and systems for tracking and work accuracy.
Maintain in-depth knowledge of legal requirements to reduce legal risks and ensure regulatory compliance
Gather data and compile various reporting
Aid risk/legal departments upon request
Maintain personal grooming and company uniform standards.
Maintain company attendance standards.
Other tasks as assigned.