HR People Operations Advisory Representative

ASML • Chandler, AZ

1d • Hybrid

About The Position

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA. People Operations US is the primary contact center for employees, managers, and HR in the US and is responsible for managing all Hire2Retire operational processes.

Requirements

• Bachelor’s degree in Business or Human Resources; or an equivalent combination of education and experience.
• Minimum of 2 years of experience in HR or customer service, preferably within HR Operations.
• Experience using ServiceNow.
• Knowledge of HR processes, systems, and policies.
• Proficiency in Microsoft Office Suite, including SharePoint.
• Ability to work independently and collaboratively in a team environment.
• Strong customer focus with a commitment to quality, efficiency, professionalism, and customer satisfaction.
• Ability to understand customer needs, adapt communication style, and build cooperative working relationships with employees, managers, HR colleagues, and co-workers.
• Open, clear, concise, and professional communication skills.
• Ability to manage priorities, align work effectively, and meet deadlines in a changing, demanding environment.
• High attention to detail with the ability to read, interpret, and apply data, information, documents, and new skills.
• Acts with integrity, builds trust, shows ownership, and demonstrates accountability.
• Demonstrates ASML’s Challenge, Collaborate, and Care values in interactions with employees, managers, and HR colleagues.
• Identifies bottlenecks, drives improvements, and follows assignments through with minimal supervision.
• Ability to follow established procedures within required timelines.

Responsibilities

• Handle inquiries from first contact through registration, escalation, and resolution in a professional and efficient manner, following a first-time-right and end-to-end way of working.
• Supporting customers on the HR portal and relevant online tools in completing transactions.
• Providing operational advisory support and administrative services to in-scope processes.
• Perform customer-related data gathering and input.
• Work according to defined standards, in line with global end-to-end processes and tooling, as well as local compliance requirements.
• Escalating cases where guidance and clarification of policies and procedures is required.
• Actively identify customer-centered improvements and participate in improvement projects, while helping drive standardization, simplification, and automation of relevant processes.
• Ensure service level agreements are met and a high level of customer satisfaction is achieved.
• Maintain own knowledge and skills, and update the knowledge database as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level