HR Ops Techn Analyst II

The Friedkin Group•Houston, TX

18d

About The Position

The HR Operations Technical Analyst II serves as a subject matter expert and primary technical resource for assigned HR platforms, including timekeeping, HRIS, applicant tracking, and LMS systems. The analyst configures and maintains systems, investigates and resolves root causes of issues, translates business needs into requirements, works with vendors on fixes and enhancements, safeguards data integrity, and provides reporting and operational analysis. The role operates with a high degree of independence within established standards, priorities, and change controls, and continuously improves HR systems and processes. The analyst maintains system settings, workflows, business rules, security roles, scheduled processes, integrations, and documentation. Responsibilities include testing changes and releases, monitoring interfaces, conducting audits, managing support issues through resolution, building reports and queries, and supporting implementations, upgrades, and go-live activities. The role also creates process documentation and training materials, coaches HR teams and end users, supports change management, pilots new platform capabilities, and responds to audit and control requests while protecting confidential information. Minimal domestic travel is required, up to 20% of the time. Candidates must be legally authorized to work in the United States without sponsorship.

Requirements

Bachelor's degree required.
Three to four years of HR systems, HR operations technology, or related technical experience, including experience supporting one or more enterprise HR platforms, or an equivalent combination of education and/or experience.
Strong working knowledge of HR system configuration, security, workflows, and data structures across HR/payroll, timekeeping, ATS, and LMS platforms.
Ability to diagnose root causes, weigh options, and make sound decisions with good judgment, including in ambiguous situations.
Ability to translate business needs into clear requirements and analyze operational data for trends and opportunities.
Advanced Excel skills; ability to write and maintain reports and queries; strong attention to data accuracy.
Ability to work effectively with vendors, HR teams, and business partners and hold them to commitments.
Excellent verbal and written communication skills, including explaining technical issues to non-technical audiences.
Ability to create and maintain clear SOPs, configuration documentation, knowledge articles, and training materials.
Detail-oriented and well organized, with ability to multitask, demonstrate flexibility and initiative, and manage time effectively.
Strong customer service orientation and commitment to continuous improvement.
Working knowledge of AI-assisted HR tools and automation features within core HR platforms.
Ability to work with a team in a fast-paced environment.
Ability to maintain confidentiality while performing duties.
Ability to analyze and interpret data, communicate, remain stationary for a significant portion of the workday, and frequently use a computer and other office productivity devices.
Ability to move about the office and corporate campus; frequently move up to 10 pounds and occasionally move up to 25 pounds.
Legally authorized to work in the United States without sponsorship.

Nice To Haves

Hands-on configuration experience in at least one enterprise HR platform, including testing and change control.
Experience managing support cases with software vendors.
Experience documenting business requirements and supporting system implementations or upgrades.

Responsibilities

Serve as the subject matter expert and primary technical resource for assigned HR platforms, including timekeeping, HRIS, applicant tracking, and LMS systems.
Configure and maintain system settings, workflows, business rules, security roles, and scheduled processes within established standards and change controls.
Test system changes and validate results before release; review vendor releases, assess impacts, and plan testing and user communications.
Perform system maintenance, audits, and interface monitoring to keep platforms stable, accurate, and audit ready.
Own system questions and issues through resolution, meet service-level targets, and keep requesters informed.
Investigate unexpected results and recurring issues to identify root causes using case data, system logs, configuration reviews, and data analysis.
Implement or recommend permanent fixes, document findings, and use case and ticket trends to reduce repeat demand.
Work with HR teams and business partners to clarify business problems and document requirements, process flows, and acceptance criteria.
Design, build, and test small to medium enhancements independently, and prepare recommendations for larger changes.
Manage day-to-day vendor support cases, validate fixes, track vendor commitments, and communicate vendor product direction and functionality to HR Operations.
Partner with IT and other technical teams on issues, integrations, enhancements, and technical changes; provide requirements, documentation, and test evidence.
Maintain data quality and integrity through audits, queries, validation checks, and monitoring, addressing causes of data errors.
Write, maintain, and support reports and queries, and build standard reports for recurring needs.
Identify and recommend system and process improvements, including enhancements, automation, and AI-enabled features.
Establish a baseline before changes and measure results afterward; pilot new capabilities, gather user feedback and data, and inform decisions about broader rollout.
Develop and maintain standard operating procedures, configuration documentation, process maps, and knowledge base articles.
Coach and train HR teams and end users, including on AI-enabled features, and prepare training materials and system-change communications.
Contribute to implementations and enhancements through requirements, configuration, testing, data validation, documentation, training, and go-live support.
Support change management and communication to promote understanding and adoption of system changes.
Support audit and control requests involving system access, configuration, and data evidence; follow internal control practices.
Recognize and protect highly confidential and sensitive information.