HR Operations Specialist

Driven Brands Inc.•United States of America - Remote NC, NC

2d•$56,100 - $100,300•Remote

About The Position

The HR Operations Specialist supports the employee lifecycle by maintaining accurate HR data, improving key processes, and resolving employee and system needs by taking initiative and problem solving. This role supports People Ops initiatives across onboarding, internal mobility, payroll, performance management, benefits open enrollment, and offboarding. The specialist will also support the maintenance and optimization of HRIS software to ensure data accuracy, security, and compliance. They will monitor HR Case queues and dashboard views to ensure timely action and resolution against at-risk or breach of SLAs. Additionally, the role involves providing training and support to HR staff and employees in HR systems usage and troubleshooting issues, researching and resolving data input discrepancies, and gathering, tracking, and compiling data for HR or Operations metrics reporting. A key responsibility includes configuring Workday EIB (Enterprise Interface Builder) for efficient data transfer, troubleshooting related technical issues, and executing EIB loads as per approved configuration workbooks, handling EIB load volumes through ServiceNow ticket management. The specialist will also be part of various projects to enhance employee experience and provide testing support as required.

Requirements

Proficient with HRIS, Workday, and MS Office Suite
Strong analytical and problem-solving skills
Excellent organizational and time management abilities
Familiarity with HR procedures and policies
Ability to work effectively in a fast-paced, team-oriented environment
Strong customer service orientation
Proven ability to handle multiple tasks and projects simultaneously
Experience with recruitment and onboarding processes
Attention to detail and accuracy in data management
Minimum five (5) years’ experience within a human resources environment
Experience with HCM systems such as Workday is highly preferred.
Extremely process-oriented and have proven examples of effective project management in the HR space with associated metrics.
Highly analytical and can understand and dissect data and use it to inform actions and processes.
Ability to identify opportunities for automation and process improvement: A keen eye for streamlining processes and a willingness to explore innovative solutions are important.
Strong attention to detail, organizational skills, and ability to manage multiple tasks and priorities.

Responsibilities

Support People Ops initiatives—across onboarding, internal mobility, payroll, performance management, benefits open enrollment, and offboarding.
Support the maintenance and optimization of HRIS software to ensure data accuracy, security, and compliance.
Monitor HR Case queues and dashboard views to ensure timely action ensuring resolution against at-risk or breach of SLAs.
Provide training and support to HR staff and employees in HR systems usage and troubleshooting issues as they arise.
Research and correctly resolve data input discrepancies or missing data when requested.
Gather, track and compile data for required HR or Operations metrics reporting (headcount, time blocks, turnover, employee information, etc.); distribute to appropriate personnel promptly.
Configures Workday EIB (Enterprise Interface Builder) for efficient data transfer.
Troubleshoot and resolve technical issues related to Workday EIB.
Understand Workday business processes and execute EIB loads as per approved configuration workbooks.
Handle EIB load volumes through ServiceNow ticket management, ensuring timely resolution.
Be a part of various projects to enhance employee experience; provide testing support as required.
Maintain and update employee records in HR systems and databases.
Support HR projects, initiatives, and process improvements.