HR Operations Manager

B Consulting•Los Angeles, CA

11d•$115,000 - $125,000•Remote

About The Position

As an HR Operations Manager, you will own the day-to-day relationships for a portfolio of high-growth startups, serving as each client’s primary point of contact and trusted HR partner. You will stay closely connected to client needs, anticipate priorities, and ensure they receive responsive, high-quality support. Reporting to the HR Director, you will lead a team of HR Generalists and Philippines-based HR Specialists responsible for onboarding, employee changes, benefits administration, payroll support, recordkeeping, and other core HR operations. You will set priorities, delegate work, remove roadblocks, and provide the oversight needed to ensure the team’s work is accurate, timely, and consistent. You'll be the voice on the client calls. When a founder wants to terminate someone in California next week, when a client hires their first employee in New York, when a harassment complaint lands with no precedent behind it — that's your call to lead to lead your team to the right decision. If you have built or managed an HR function in a fast-growing organization, this role offers the opportunity to apply that experience across a portfolio of companies, with a team to lead and support.

Requirements

6+ years in HR operations, compliance, or a senior generalist role, including at least 2 years directly managing or reviewing the work of other HR professionals
Client-facing or multi-entity experience — consulting, outsourced HR, PEO, or a multi-entity corporate role. You'll be advising people who don't report to you and can overrule you.
Demonstrated multi-state compliance ownership, including California
Experience conducting workplace investigations and documenting them
Hands-on background across the full stack your team runs — payroll, onboarding, benefits, PEO, HRIS. You won't do most of it day to day, but you'll review all of it, and you can't review what you've never done.
The ability to run a client call alone and hold the room when the answer isn't good news
SHRM-CP, SHRM-SCP, PHR, or SPHR
Uses good judgment to make informed decisions and recognize when an issue should be escalated.
Possesses strong professional judgment, makes informed decisions, and recognizes when matters should be escalated or delegated.

Nice To Haves

Experience managing offshore or distributed teams
PHR-CA or California-specific compliance depth
Startup or VC-backed client experience
International employment, EOR, or global contractor exposure
Leave administration depth — FMLA, state leave programs, ADA interactive process
Bachelor's degree in HR, business, or a related field

Responsibilities

Lead a team of HR Generalists who oversee the day-to-day work of our Philippines-based HR Specialists.
Assign client coverage, set priorities across the portfolio, and manage capacity.
Review important work before it goes to a client, including agreements, filings, handbooks, and payroll output.
Coach and develop the people under you, including performance conversations and hiring input.
Build and improve the processes, templates, and playbooks the team uses.
Serve as the main point of contact for founders and client leadership.
Lead recurring client calls and stay informed about each client’s priorities and upcoming needs.
Handle the escalations your team can't resolve, and know which ones should never reach them in the first place.
Translate risk into decisions a founder can actually make.
Federal, state, and applicable international employment compliance across the client portfolio.
Keep the team on top of contract renewals, policy deadlines, filing dates, and other compliance deadlines.
Government reporting and registrations, including EEO-1, ACA, and state registrations.
Set the standards for employment agreements, offer letters, separation agreements, and policy documents; provide final approval and personally draft more complex documents when needed.
Oversee the implementation and ongoing maintenance of employee handbooks, state addenda, and required compliance notices.
Workers’ compensation, EPLI, and other employment-related insurance programs.
Conduct workplace investigations and prepare documentation that holds up under scrutiny
Guide clients through performance management, accommodations, leave, and terminations
Support client managers through difficult conversations without taking the conversation from them