HR Operations Generalist

EverDriven•Greenwood Village, CO

1d•Hybrid

About The Position

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. The HR Operations Generalist serves as the operational foundation of EverDriven’s HR function and the front line of the employee experience. This is a hands-on, high-ownership role responsible for ensuring day-to-day HR operations run with precision and care — spanning benefits administration, employee onboarding and lifecycle management, HRIS administration, compliance support, office operations, and employee engagement. This role requires a service-first professional with a positive, can-do attitude — someone who approaches every interaction with the belief that no task is too small and every employee deserves a responsive, supportive experience. The ideal candidate brings strong organizational discipline, thrives in a high-volume transactional environment, and maintains composure and accuracy under pressure. Additionally, this role actively supports employee engagement initiatives including wellness programming, volunteer coordination, and culture-building activities. This role requires a high degree of discretion and confidentiality — you will regularly handle sensitive employee, compensation, and payroll data. You will report directly to the Director of HR Operations and partner closely with the broader People & Culture team.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field
2–4 years of experience in an HR Coordinator, HR Operations, or HR Generalist role
Hands-on benefits administration experience (enrollments, open enrollment, qualifying life events)
I-9 compliance and onboarding process ownership
Strong attention to detail and the ability to manage a high volume of concurrent priorities with accuracy and composure
Excellent written and verbal communication skills — you are often the face of HR for employees and must represent the function with professionalism and warmth
Service-first mindset with a positive, can-do attitude — no task is too small, and every interaction matters
Openness and enthusiasm for leveraging AI and technology to improve HR operations and the employee experience
Intellectual curiosity and the critical thinking ability to navigate compliance topics including benefits, leave administration, and employment law fundamentals
High degree of discretion, integrity, and professionalism when handling sensitive employee data

Nice To Haves

ADP Workforce Now experience
Familiarity with leave administration frameworks (FMLA, Colorado FAMLI, and other state-specific leave laws)
Exposure to Worker’s Compensation reporting or benefits compliance
Office operations or facilities coordination experience
Experience using JIRA or similar ticketing systems for HR case management
SHRM-CP or PHR certification, or active pursuit, a plus

Responsibilities

Serve as the first point of contact for employee questions across benefits, leave, policies, and general HR inquiries — delivering timely, accurate, and empathetic support
Own the HR ticket queue (JIRA), ensuring employee requests are acknowledged and resolved promptly
Coordinate and support employee engagement activities including wellness programming, volunteer efforts, team events, milestone celebrations, and internal communications
Act as a practical barometer of employee sentiment — surfacing themes and patterns from interactions to the HR Director with discernment and context, not reactivity
Identify opportunities to improve the employee experience through process refinement and creative problem-solving
Process benefit enrollments, qualifying life events, and terminations with accuracy and timeliness
Manage Worker’s Compensation reporting and benefits compliance administration
Administer leave requests (FMLA, Colorado FAMLI, PTO, medical, personal) and maintain accurate records in accordance with federal and state requirements
Escalate complex benefits or compliance questions to HR leadership as appropriate
Own the end-to-end employee lifecycle from offer acceptance through offboarding, ensuring a seamless and professional experience at every stage
Initiate and manage pre-hire onboarding in ADP, coordinate background checks, and manage all I-9 documentation
Create new hire files, coordinate IT and facilities setup, manage gear ordering, Navan configuration, and all Day 1 logistics
Coordinate offboarding logistics including equipment collection, system access revocation, COBRA notices, and final paycheck coordination
Manage independent contractor onboarding as needed
Process employee changes, updates, and document filing in ADP Workforce Now with a high standard for data accuracy
Run routine and ad hoc reports from ADP to support HR, Finance, and leadership decision-making
Audit system data integrity regularly and maintain organized, compliant HR documentation
Leverage AI tools and technology to streamline reporting, data management, and administrative workflows — continuously seeking opportunities to reduce manual effort and improve accuracy
Ensure the office environment is well-maintained, professional, and welcoming — including supply management, catering coordination, and facilities oversight
Manage conference room scheduling, badge access, desk assignments, name badges, and gym liability waivers
Coordinate with building management and vendors on office needs