HR Operations Coordinator

Atlantic Shores Retirement Community•Virginia Beach, VA

1d•Onsite

About The Position

Our People and Culture team is expanding with a new HR Operations Coordinator who will play a key role in keeping our people operations running smoothly. This is not a traditional front desk or clerical HR role. As the HR Coordinator, you will own our HR ticketing system, provide policy aligned guidance to employees, and exercise independent judgment in resolving and escalating HR inquiries. You’ll support onboarding, compliance, employee experience, and HR operations while helping the broader HR team focus on strategic initiatives. If you enjoy being the go to resource for employees, solving problems, and keeping HR processes moving, this role is for you.

Requirements

Associate's or Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
1 to 2 years of HR, administrative, or employee support experience; exposure to onboarding and compliance processes preferred.
Familiarity with I-9 verification, background checks, and exclusion screenings preferred.
Must be legally authorized to work in the United States.
Excellent written, verbal, and interpersonal communication
Strong organization, time management, and attention to detail
Ability to multitask and prioritize in a fast paced setting
High discretion and confidentiality with sensitive data
Customer service mindset and a welcoming, professional manner
Proficiency in MS Office and Teams (especially Outlook and Excel); comfort with HRIS or applicant tracking systems

Nice To Haves

HR certification (SHRM-CP or PHR) is a plus.

Responsibilities

Serve as the welcoming presence for the HR office and first point of contact for employees and visitors.
Answer and triage incoming calls, using discretion to direct inquiries to the appropriate HR team member.
Manage lobby and breakroom communications, including digital announcements and weather notices.
Initiate and monitor background checks, OIG/exclusion screenings, and other pre-employment requirements.
Coordinate drug screens, occupational health appointments, and candidate logistics.
Prepare and verify I-9 documentation and ensure compliance.
Support New Employee Orientation (NEO) and assist with benefits and policy education.
Maintain onboarding workflows and recommend process improvements.
Own the HR ticketing system, serving as the central intake point for all HR inquiries.
Assess inquiry complexity and urgency, resolving issues within scope and escalating when needed.
Provide guidance on HR procedures including timecard approvals, benefits navigation, PTO and attendance policies, and employee handbook interpretation.
Maintain accurate employee files and ensure compliance with retention standards.
Coordinate employee engagement activities, recognition programs, and team events.
Order branded items, name tags, and recognition materials.
Maintain birthday and recognition lists and coordinate communications.
Place sympathy and bereavement orders with discretion and sensitivity.
Manage internal postings, bulletin boards, and HR communications.
Place and track office supply orders and support cost effective purchasing.
Provide administrative support to HR leadership, including preparing reports and maintaining documentation.
Identify opportunities to improve HR workflows and recommend enhancements.

Benefits

Medical
Dental
Vision
Life
STD/LTD
Supplemental: Accident/Cancer/Critical Illness
Legal Resources
Identity Theft
Tuition reimbursement: up to $5,250 annually for qualifying coursework
401k with company match
Educational Partnership Discounts: South University, ECPI, Regent University, St. Leo University, and Colorado Christian University
Referral Bonus for new employee referrals that join our team
Star Employee Recognition Program including monetary awards
Employee Assistance Program (EAP)
Generous PTO beginning with a maximum of 104 hours annually