HR Operations Coordinator

Egis Group • Ottawa, ON

14h • CA$50,000 - CA$70,000 • Remote

About The Position

The HR Operations Coordinator is a core member of the HR Shared Services team responsible for executing the day-to-day transactional and operational work that underpins HR service delivery across the Americas. This role manages employee and manager HR requests through a centralized intake system, processes HR transactions, coordinates onboarding activities, and maintains HR data accuracy. The HR Operations Coordinator is the execution engine of HR Shared Services — ensuring that every employee and manager receives a consistent, timely, and professional HR experience.

Requirements

• Associate's degree or post-secondary diploma in Human Resources, Business Administration, or a related field; or equivalent combination of education and relevant work experience Required
• 2–4 years of experience in an HR coordinator, HR assistant, or HR administrative support role Required
• Demonstrated experience processing HR transactions and/or supporting onboarding workflows Required
• Bilingual English/French (Canadian) Required

Nice To Haves

• Bachelor's degree in Human Resources, Business Administration, or a related field Preferred
• SHRM-CP, PHR, or other HR certification, or active pursuit thereof Preferred
• Experience using a ticketing or case management system (e.g., Zendesk, ServiceNow, or similar) Preferred

Responsibilities

• Serve as a first point of contact for employee and manager HR inquiries; receive, triage, and resolve requests through the Zendesk case management system
• Manage a ticket queue, responding to inquiries within established service level targets and maintaining accurate case notes and resolution documentation
• Escalate complex, sensitive, or unresolved requests to the HR Operations Manager or HR Business Partner as appropriate
• Provide clear and professional communication to employees and managers throughout the lifecycle of their requests
• Coordinate pre-employment activities including background check initiation and follow-up, reference coordination, and offer documentation processing
• Collect, verify, and process work authorization documentation in compliance with applicable regulations
• Manage new hire setup activities in HRIS systems and coordinate Day 1 readiness across relevant stakeholders
• Serve as a point of contact for new hires between offer acceptance and Day 1, answering questions and resolving issues in a timely manner
• Process HR transactions accurately and on time including new hires, job changes, compensation updates, leaves of absence, terminations, and employment verifications
• Complete all transactions in HRIS systems in accordance with established data entry standards and SOPs
• Conduct regular data quality checks and correct errors or inconsistencies identified during audits or routine processing
• Follow all standard operating procedures for HR processes; flag inconsistencies or SOP gaps to the team lead or manager
• Identify repetitive issues, process bottlenecks, or recurring errors and raise them to the team for resolution
• Support the adoption and ongoing use of HR technology tools including the ticketing system
• Assist with special projects and operational initiatives as directed by the HR Operations Manager or HR Operations Lead

Benefits

• competitive salary
• benefits
• referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree