HR Operations Associate (Seasonal)

Bloom•Bloomington, IN

10h•Remote

About The Position

At Bloom, we are dedicated to revolutionizing the insurance industry through innovation and excellence. We are seeking an experienced and dedicated Human Resources paraprofessional to act as a Human Resources Associate on the HR Operations team. This individual serves as the main contact for the HR Operations team, responding to employee inquiries, entering data into the HRIS system, and identifying process/communication improvements to improve the flow for the HR Operations team. This individual also owns the onboarding process for all new hires, partnering closely with internal stakeholders to ensure compliance with applicable policies.

Requirements

High School Diploma required
1+ years of Human Resources related experience.
1+ years of experience with HR Information Systems software.
Proficiency with Microsoft Office programs especially Excel and Word, with the savvy to navigate several different systems, including Applicant Tracking, ADP, etc.
Ability to work in a very fast-paced environment with changing priorities while maintaining a sense of urgency and attention to detail
Ability to follow both written and verbal instructions to achieve the desired outcome
Must be flexible to changing priorities
Excellent organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
Great attention to detail
Ability to multi-task and support HR Operations and/or Talent Acquisition team and pivot, when needed
Good interpersonal skills with the ability to work effectively independently and as a part of a team
Ability to communicate effectively and efficiently via written and verbal communication across all levels of the organization
Ability to convey a positive and professional image to internal and external customers.

Nice To Haves

Associate or bachelor’s degree preferred

Responsibilities

Manage and respond to tier one employee inquiries through the HR Operations ticketing system.
Drive and push the employee to tier zero support by managing help topics, canned responses and knowledgebase articles in the ticketing system.
Identify opportunities and provide recommendations to improve employee communications to ensure topics are valuable and informative.
Own the onboarding process for all new hires to include background, onboarding document completion, access issues and password resets, data entry completion.
Partner with Licensing and Training teams to answer questions and provide new hire support.
Manage the offboarding process to include sending exit surveys and performing system terminations.
Update employee records in the HRIS system.
Responsible for ensuring timely response related to Unemployment, Employment Verifications and other various HR activities.
Provide excellent customer experience by being communicative and providing transparent feedback in a timely manner.
Lead Seasonal Onboarding staff during high volume hiring season.
Work in a fast-paced environment and adapt to changing priorities.
Meet internal and external customer expectations; deliver upon commitments; follow through on requests gaining trust, respect, and confidence.
Work collaboratively with the Human Resources Department to ensure the achievement of department objectives.
Perform all other duties as assigned.