HR Operations Analyst I (Adjudications & Background Checks)

TD Bank • Mount Laurel, NJ

1d • Onsite

About The Position

The HR Operations Analyst I provides a range of analytical, program, and/or operational process support within a defined functional area. This role requires comprehensive knowledge and understanding of the operating environment, business processes and procedures, and the transaction lifecycle for their specific area. The analyst is responsible for identifying key operational, reporting, or process issues and leading problem resolution for escalated matters, or escalating complex issues when further clarity or interpretation of policies is needed. The position involves providing thorough analysis and/or specialized reporting or operational/process support, requiring a general understanding of the overall function and/or businesses supported. The analyst may also lead small-scale initiatives or work stream packages for their assigned area.

Requirements

• Undergraduate degree required
• 2+ years relevant experience required
• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area
• Requires general understanding of the overall function and/or businesses supported
• Organized self-starter with excellent analytical, problem-solving and time management skills
• Detail oriented, high level of accuracy and ability to work independently
• Strong communication skills, both oral and written
• Strong PC skills including Microsoft Office, Excel, Access and PowerPoint
• Strong customer orientation, interpersonal and communication skills to deal effectively with all levels of staff

Responsibilities

• Acts as a key resource / specialist for an HR area /program(s) by providing subject matter expertise / analysis or complex operational process support
• Manages assigned programs, ensuring coordination of changes, and timely and accurate transaction processing
• Provides optimal employee and partner service, including expert guidance and advice on policies, programs and procedures, while adhering to customer service standards and Customer Experience Models
• Identifies, documents, investigates processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Develops and executes on reporting functions and/or produce consolidated or aggregated reporting as appropriate
• Manages relationships with internal and external partners
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement
• Contributes to the identification, development and implementation of new operating workflows, additional services / applications or operational efficiencies for HR Operations
• May lead work streams by acting as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies
• Prioritizes and manages own workload to meet SLA requirements for service and productivity
• May interface with regulators, external groups (legal firms, vendors, etc.), on operating and service delivery issues relative to the specific area of functional expertise as authorized by the manager
• Acquires and apply expertise in the discipline
• Provides guidance, assistance and direction to others in HR and other internal partners
• Identifies, recommends and effectively executes standard practices applicable to the discipline
• Analyzes service delivery issues and identifies potential solutions that enhance the customer experience and support HR business objectives
• Protects the interests of the organization, identify and manage risks, and escalate non-standard, high risk transactions or other activities as appropriate
• Completes business process reviews as required and contribute to the creation of new processes
• May manage or support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Accountable for cross-functional initiatives to deliver value add internally or to partner groups
• Ensures compliance with applicable internal and external audit and regulatory requirements, providing recommendations and guidance as required
• Participates fully as a member of the team, promotes team effectiveness and contribute to a positive work environment
• Supports the team by continuously developing knowledge in own area
• Provide training, coaching and/or guidance to others as appropriate/required
• Participates in personal performance management and development activities
• Ensures the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Participates in a fair, positive and equitable environment that supports a diverse workforce
• Contributes to the success of the team by willingly assisting others in the completion and performance of additional duties as assigned
• Acts as a brand champion for the business area/function and the bank, both internally and/or externally

Benefits

• base salary
• variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition
• regular development conversations
• training programs
• competitive benefits plan
• access to an online learning platform
• variety of mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees