HR Operations Analyst I (Adjudications & Background Checks)

TD • Mount Laurel Township, NJ

4d • $26 - $39

About The Position

HR Operations Analyst I- Provides a range of analytical, program and/or operational process support within a defined functional area. Depth & Scope: Comprehensive knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area Identifies key operational / reporting / process issues Leads problem resolution for issues that have been escalated, and/or escalate to appropriate level where further clarity or interpretation is required for higher complex policies or rules is required Provides thorough analysis and/or specialized reporting or operational/ process support Requires general understanding of the overall function and/or businesses supported Some complexity in operational / reporting / process and/or analysis function generally requiring a short term focus May lead small scale initiatives or work stream packages for assigned area

Requirements

• Undergraduate degree required
• 2+ years relevant experience required
• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area
• Requires general understanding of the overall function and/or businesses supported
• Organized self-starter with excellent analytical, problem-solving and time management skills
• Detail oriented, high level of accuracy and ability to work independently
• Strong communication skills, both oral and written
• Strong PC skills including Microsoft Office, Excel, Access and PowerPoint
• Strong customer orientation, interpersonal and communication skills to deal effectively with all levels of staff

Responsibilities

• Acts as a key resource / specialist for an HR area /program(s) by providing subject matter expertise / analysis or complex operational process support
• Manages assigned programs, ensuring coordination of changes, and timely and accurate transaction processing
• Provides optimal employee and partner service, including expert guidance and advice on policies, programs and procedures, while adhering to customer service standards and Customer Experience Models, Identifies, documents, investigates processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Develops and executes on reporting functions and/or produce consolidated or aggregated reporting as appropriate
• Manages relationships with internal and external partners
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement
• Contributes to the identification, development and implementation of new operating workflows, additional services / applications or operational efficiencies for HR Operations
• May lead work streams by acting as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies
• Prioritizes and manages own workload to meet SLA requirements for service and productivity
• May interface with regulators, external groups (legal firms, vendors, etc.), on operating and service delivery issues relative to the specific area of functional expertise as authorized by the manager
• Acquires and apply expertise in the discipline
• Provides guidance, assistance and direction to others in HR and other internal partners
• Identifies, recommends and effectively executes standard practices applicable to the discipline
• Analyzes service delivery issues and identifies potential solutions that enhance the customer experience and support HR business objectives
• Protects the interests of the organization, identify and manage risks, and escalate non-standard, high risk transactions or other activities as appropriate
• Completes business process reviews as required and contribute to the creation of new processes
• May manage or support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Accountable for cross-functional initiatives to deliver value add internally or to partner groups
• Ensures compliance with applicable internal and external audit and regulatory requirements, providing recommendations and guidance as required
• Participates fully as a member of the team, promotes team effectiveness and contribute to a positive work environment
• Supports the team by continuously developing knowledge in own area
• Provide training, coaching and/or guidance to others as appropriate/required
• Participates in personal performance management and development activities
• Ensures the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Participates in a fair, positive and equitable environment that supports a diverse workforce
• Contributes to the success of the team by willingly assisting others in the completion and performance of additional duties as assigned
• Acts as a brand champion for the business area/function and the bank, both internally and/or externally

Benefits

• TD is committed to providing fair and equitable compensation opportunities to all colleagues.
• Growth opportunities and skill development are defining features of the colleague experience at TD.
• Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level