HR MANAGER
People Inc.•Buffalo, NY
•Onsite
About The Position
This role manages the Employee Service Line (ESL), ensuring a high level of customer service. The HR Manager will also manage and facilitate employee recognition and engagement initiatives and activities. This position oversees reception areas at North Forest, Elmwood, and Spindrift locations.
Requirements
- Bachelor’s degree in a related area.
- 2-5 years of relevant experience.
- Excellent interpersonal and teamwork skills.
Nice To Haves
- HR experience
- HR certification
Responsibilities
- Manage the Employee Service Line, ensuring a high level of customer service for all callers.
- Organize scheduling of the ESL and collaborate with the Office Coordinator to ensure coverage of Elmwood, North Forest and Spindrift Reception.
- Collaborate with the HR Director on recognition events such as Employee Appreciation Day, DSP of the Year Awards, or Supervisor of the Year Awards.
- Conduct listening tours as needed and oversee any stay interview processes.
- Facilitate retirement communication and awards.
- Supervise, train, assert positive communication and encourage collaboration of all team members.
- Maintain proactive and collaborative lines of communication with the Director of Human Resources.
- Compile monthly reports, analyze metrics, and prepare strategic recommendations for improvement.
- Comply with all agency policies and procedures.
- Perform all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
