HR Manager

Meow Wolf•Santa Fe, NM

2d•Onsite

About The Position

The Human Resources Manager is an integral member of the site operations team, serving as the primary onsite HR partner and providing both strategic and day-to-day HR support. Balancing strategic thinking with hands-on execution, this role collaborates across multiple onsite teams and navigates complex situations with a strong, customer-focused mindset. As a member of the Exhibitions Operations HR team, you will be a trusted advisor to leaders and employees, responsible for fostering a positive, compliant, and productive work environment for your client group. This role maintains a consistent onsite presence to support operational needs, provide real-time guidance, and strengthen team engagement. The position reports to the HR Director, Exhibition Operations.

Requirements

Minimum of 2 years demonstrated experience in a Human Resources Manager or similar HR role.
Minimum of 2 years experience managing complex employee relations and conducting investigations.
Familiarity with managing leaves of absence and ADA accommodation requests.
HR experience supporting a group of 50+ employees.
Strong familiarity with the local market, specific to labor and employment issues.
Experience working in a hospitality or themed entertainment environment.
Proficiency with HR systems, specifically Workday.
Proficiency with MS Office Suite, GoogleSuite, Recruiting tools such as LinkedIn, Indeed, etc.
Familiarity with scheduling softwares and platforms.

Responsibilities

Work closely with leaders and employees to improve work relationships, build morale, increase productivity, and improve retention.
Leverage strong interpersonal skills to communicate clearly and effectively in all situations at varying levels of the organization.
Provide HR policy guidance and interpretation, advise on location-specific guidance and procedures when applicable.
Maintain a deep understanding of the employee experience and develop connections with employees through multiple avenues including job shadowing, walking chats and manager-on-duty responsibilities.
Support non-exempt employee recruitment activities within the assigned line of business, ensuring a high caliber of talent for current and future needs.
Liaise with the corporate recruitment team for exempt employee recruitment activities.
Provide guidance regarding performance management, coaching, and employee relations.
Support and assist in the resolution of complex employee relations issues.
Attend and participate in employee disciplinary meetings, terminations, and investigations.
Understand business goals and recommends new approaches and methods to effect continual improvements in business objectives, productivity and development of HR within the company.
Support learning and development activities on-site including new hire orientation, HR training and programming and outreach-led activities.
Liaise with HR centers of excellence to resolve employee inquiries and issues related to Payroll, Benefits, and Compensation.
Drive compliance on-site by maintaining awareness of current and developing state and local statutes related to employment, and employer responsibilities.
Train managers and assist with accountability for consistent enforcement of policies within their teams.
Submit and manage business processes in Workday, including employee status changes, compensation adjustments, and other HR transactions.