HR Managed Services - Senior Manager

PwC•Tampa, FL

2d•$124,000 - $280,000

About The Position

As a HR Managed Services Senior Manager, you will lead client-facing workforce consulting focused on human resources, talent management, and organizational development. You will help clients address workforce needs through people and organization strategies, lead large projects, exercise sound judgment in complex situations, and guide teams and stakeholders through delivery. You will coach others and adapt as priorities change within PwC’s Workforce Consulting practice. The role oversees end-to-end organization and talent transformation initiatives, drawing on workforce strategy, talent development, rewards, and organizational design to support employee experience and organizational effectiveness. The role leads HR Managed Services engagements across payroll, benefits administration, HR operations, and workforce analytics; advises clients on HR strategy and improvements; directs cross-functional teams through service delivery and transformation; and uses HR technology, digital tools, and workforce data to improve operations. Travel requirements are up to 60%.

Requirements

At least a Bachelor's degree.
At least 7 years of experience.

Nice To Haves

HR managed services background supporting payroll and administration.
Experience validating workforce analytics and process improvement opportunities.
Ability to craft clear messages for client-facing HR discussions.
Ability to apply systems thinking across complex HR operations.
Ability to coach teams through ambiguity and difficult decisions.
Interest in deepening HR technology and managed services knowledge.

Responsibilities

Lead end-to-end HR Managed Services engagements across payroll, benefits administration, HR operations, and workforce analytics.
Advise clients on HR strategy, organizational design, talent management, and employee experience improvements.
Direct large cross-functional teams through complex service delivery, transformation activities, and issue resolution.
Apply systems thinking to diagnose workforce and process challenges and develop practical solutions.
Translate client needs into service plans, operating models, and process redesign efforts that support business goals.
Utilize HR technology, digital tooling, and workforce data to improve service delivery and operational efficiency.
Coach team members, shape performance expectations, and support development across diverse teams.
Validate service outcomes, gather client feedback, and adjust delivery approaches to address evolving needs.