HR Infrastructure & Operations Manager

PagerDuty•San Francisco, CA

3d•Hybrid

About The Position

PagerDuty is seeking an experienced HR Infrastructure Manager to drive two critical pillars of PagerDuty's people operations: our recruiting technology ecosystem and our augmented workforce program. This role sits at the intersection of HR technology, process optimization, and strategic workforce planning, requiring both technical acumen and strong stakeholder management skills. You'll leverage cutting-edge AI tools and automation to build scalable, intelligent solutions that transform how we hire and manage our workforce. The role requires expertise across multiple domains of HR operations with deep specialization in HR technology and workforce programs, designing sophisticated solutions that balance complexity with usability. It drives organization-wide impact through executing initiatives that transform how multiple departments operate and delivers measurable business outcomes. The individual will proactively identify complex problems and architect scalable solutions with long-term vision, operating independently with minimal oversight. They will be a trusted advisor to senior leadership and cross-functional partners, influencing decision-making across departments and building consensus among diverse stakeholders. Exceptional emotional intelligence, political acumen, and cultural sensitivity are expected, along with proficiency in identifying opportunities for AI-driven automation and building AI agents to streamline HR processes.

Requirements

7+ years of progressive Recruiting or HR Operations experience with demonstrated expertise in recruiting lifecycle management and augmented workforce management.
Proven expertise with recruiting systems (ATS platforms such as Greenhouse, Lever, Workday Recruiting, or similar).
Strong technical skills including system configuration, integration management, and process automation.
Knowledge of contingent workforce management, including compliance considerations for contractors, EOR arrangements, and intern programs.
Demonstrated experience with AI tools and automation, including building AI agents, workflow automation, or applying AI to solve business problems.
Experience building programs from the ground up, including policy development, system implementation, and stakeholder enablement.
Data-driven mindset with demonstrated ability to build analytics frameworks and translate data into actionable insights.
Strong project management skills with ability to manage multiple complex initiatives simultaneously.
Effective stakeholder management and communication skills across all organizational levels.

Nice To Haves

Experience with HRIS platforms (Workday or similar) and integration tools (Zapier, Workato, custom APIs).
Hands-on experience building AI agents or implementing AI-powered solutions in HR or operations contexts.
Familiarity with AI platforms (Gemini, ChatGPT, Claude, Copilot) and no-code/low-code AI agent builders.
Background in vendor management and procurement processes.
Familiarity with employment classification regulations and compliance requirements.
Experience in high-growth technology companies.
SQL or other data analysis tool proficiency.
Understanding of machine learning concepts and their application to HR analytics.

Responsibilities

Own and optimize PagerDuty's recruiting technology ecosystem, ensuring seamless integrations, automation, and scalability across our hiring tools and platforms.
Drive recruiting analytics strategy, delivering actionable insights that inform hiring decisions, identify bottlenecks, and measure recruiting effectiveness.
Build and maintain integrations between recruiting systems and downstream HR/business tools to ensure data accuracy and process efficiency.
Leverage AI and build AI agents to automate recruiting workflows, enhance candidate matching, improve data quality, and surface predictive insights.
Partner with Talent Acquisition to identify opportunities for AI-driven automation that reduce time-to-hire and improve candidate experience.
Manage vendor relationships for recruiting technology stack, including system upgrades, troubleshooting, and optimization.
Design and execute PagerDuty's comprehensive augmented workforce program in partnership with the Director of HR Infrastructure & Operations.
Develop clear policies and guidelines defining when and how to engage EOR employees, contractors, and interns, ensuring compliance and business alignment.
Configure and optimize systems to support augmented worker lifecycle management, from requisition through offboarding.
Build AI-powered tools and agents to streamline augmented workforce processes, automate compliance checks, and provide intelligent recommendations to managers.
Create exceptional onboarding and offboarding experiences tailored to augmented workers that balance efficiency with engagement, utilizing automation where appropriate.
Build educational resources and training for managers and leaders on augmented workforce policies, classification differences, and best practices.
Collaborate cross-functionally with Procurement, HRBPs, Legal, Finance, and business leaders to ensure program effectiveness and adoption.
Establish metrics and reporting to measure program success, compliance, and business impact, leveraging AI for predictive analytics.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs