Manager, HR Operations

Maurices•Duluth, MN

3d•Hybrid

About The Position

The Manager, HR Operations leads both HR systems (HRIS) and HR service delivery functions to ensure efficient HR support, strong data governance, and scalable, compliant processes across the organization. This role is responsible for overseeing HRIS Analysts and HR Coordinators (HR Contact Center), balancing system governance with high-quality associate and leader support. The Manager, HR Operations partners closely with HR, Talent, Payroll, Benefits, IT, and Field leadership to deliver reliable HR operations that support the full employee lifecycle—from hire to exit—while continuously improving systems, processes, and service experience.

Requirements

Bachelor’s degree in human resources, Business, Information Systems, or related field preferred.
5+ years of progressive HR Operations, HRIS, or HR Systems experience
2+ years of people leadership experience
Hands-on experience with HCM systems (Workday preferred)
Strong understanding of HR processes, data governance, compliance and service delivery
Operational excellence and attention to detail
Strong problem-solving and process optimization skills
Ability to translate business needs into system solutions
Change management experience, including leading system and process changes, managing stakeholder impacts, and driving user adoption through communication and training
Clear, confident communicator with technical and non-technical audiences
Strong partnership mindset across HR, IT, Finance, and Operations

Nice To Haves

Retail or multi-location workforce experience
Experience supporting high-volume field or hourly employee populations
Experience building or refining HR service delivery or HRIS operating models
Advanced reporting and analytics experience
HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)

Responsibilities

Lead and develop HRIS Analysts and HR Coordinators (HR Contact Center), providing clear priorities, performance expectations, and ongoing coaching
Design, implement, and maintain a tiered HR support model (Tier 1 HR Support; Tier 2/3 HRIS) with defined ownership, escalation paths, and service levels
Balance team capacity, skills, and workload to meet business demand while enabling career development and cross-training
Manage Core HCM data including employee records, job data, organizational structures, and position management
Establish and enforce data governance standards to ensure accuracy, consistency, and audit readiness
Review and approve mass data changes, structural updates, and complex corrections
Monitor data quality trends and drive corrective actions
Lead the delivery of consistent, timely, and high-quality HR support through the HR Contact Center
Drive effective communication, escalation, and closure of complex or sensitive issues
Establish service-level agreements (SLAs) and quality assurance practices to ensure consistent service
Analyze HR ticket trends to identify opportunities for automation, process improvement, and self-service enablement
Partner with HRBPs, Total Rewards and Talent Acquisition to ensure accurate guidance and consistent associate experience
Oversee operational support for recruiting, onboarding, and requisition management systems (Workday, Phenom). Confirm system workflows support compliant, efficient hiring and onboarding for corporate and field roles
Partner with Talent Acquisition and Field leadership to support high-volume Field New Hire activity
Coordinate completion of new hire data, onboarding tasks, and system access accurately and on time
Translate HR policies and programs into efficient, scalable operational processes
Document and maintain HR operations procedures and workflows
Lead continuous improvement efforts to simplify processes, improve user experience, and reduce manual work
Support change management, training, and adoption of new or enhanced processes
Oversee HR system configuration, testing, and release management through the HRIS team
Implement change intake and prioritization processes for system enhancements and fixes
Govern security and user access, ensuring appropriate controls, approvals, and segregation of duties
Oversee HR system integrations with external vendors (payroll, benefits, time & attendance, etc.), including issue resolution and testing
Deliver accurate dashboards, operational reports, and analytics to support HR and business leadership
Maintain consistent data definitions and reporting standards
Use reporting insights to identify trends and drive operational improvements
Ensure HR systems and processes support regulatory and company compliance requirements. Ownership for annual policy reviews and Associate Handbook updates.
Drive audit readiness, system documentation, and remediation activities
Manage unemployment administration operations, including data accuracy, vendor coordination, and internal workflows
Partner with Legal, Payroll, and Benefits on compliance-related initiatives

Benefits

Choice of three medical plans, including a PPO plan or High-Deductible plans.
Health Savings Account, with employer contribution.
Dental, and Vision coverage
Flexible Spending Accounts (Healthcare and Dependent Care)
Accident, Critical Illness, and Hospital Indemnity coverage
Voluntary Life, Spouse, and Child Life Insurance
Long-Term Disability coverage
Basic Life Insurance
Short-Term Disability coverage
Wellbeing platform with Personify Health
Employee Assistance Program available for associates and their families
401(k), which offers an immediately vested Safe Harbor matching contribution.
Tuition Assistance program
PTO benefits, including vacation (with accrual or flexible options based on role)
Annual sick time awards
Holiday pay
Two weeks of New Parent Leave for birth, adoption, or foster placement.
Continuous opportunities for learning
Connection building through Associate Resource Groups
Free access to a state-of-the-art onsite Fitness Facility (for Duluth based associates)