HR Operations Manager

SRS Distribution•McKinney, TX

1d•Hybrid

About The Position

The HR Operations Manager at the Company is responsible for leading the day-to-day operations of the HR shared service center, ensuring the efficient and effective delivery of HR programs and processes to a geographically dispersed workforce of over 15,000 employees. This role demands the application of advanced project and change management skills to facilitate seamless company transitions and uphold a high level of customer service excellence through Workday, sustaining operational ease across all HR interactions. Collaborating closely with internal departments and HR Centers of Excellence, the HR Operations Manager will oversee the development and implementation of HR policies, mentor and train staff, and monitor critical HR metrics to drive continuous improvement, all while ensuring full compliance with relevant laws and company standards.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
Minimum of 5 years of experience in HR operations, with at least 2 years in a managerial role overseeing HR shared service centers.
Proven track record of working within large, geographically dispersed organizations, supporting 8,000+ employees.
Advanced proficiency in Workday HRIS is required.
Demonstrated experience with project management tools and methodologies.
Skilled in utilizing data analytics software to monitor HR metrics and drive decision-making.
Strong leadership capabilities with experience in training, supervising, and mentoring HR staff and cross-functional teams.
Excellent verbal and written communication skills, with a focus on delivering high-quality customer service.
Ability to develop and maintain effective relationships with internal departments and external vendors.
In-depth understanding of HR programs, policies, benefit plans, and federal/state employment laws.
Expertise in managing HR compliance, including background check processes and Form I-9 requirements.
Experience in change management and process improvement strategies.
Exceptional analytical skills to assess HR operations, identify risks, and recommend mitigation strategies.
Demonstrated ability to manage complex issues and implement effective solutions, enhancing the overall efficiency and effectiveness of HR services.

Nice To Haves

Master’s degree in Human Resources, Business Administration, or a related field.
Professional certifications such as SHRM-SCP, SPHR, or GPHR.
Extensive experience in managing and optimizing HR operations through Workday, with a proven track record of implementing system improvements to enhance service quality and operational efficiency.
Demonstrated experience in leading cross-functional project teams, showcasing strong interpersonal skills to manage diverse teams and drive collaborative efforts to achieve shared goals.
Strong background in leading organizational change initiatives, utilizing best practices to ensure smooth transitions and high levels of employee engagement.
Capability to analyze HR metrics and translate insights into actionable strategies for improving HR processes and outcomes, enhancing data-driven decision-making.
A track record of identifying potential risks and liabilities in HR processes and developing strategic solutions to mitigate these issues efficiently.
Outstanding verbal and written communication skills necessary to advise on HR-related language and facilitate effective training, mentoring, and interpersonal interactions across all levels of the organization.
Deep understanding of Federal and State employment laws and compliance requirements, ensuring consistent application in HR operations and minimizing organizational risk.
Commitment to delivering high levels of service to internal stakeholders, fostering a culture of exceptional customer service within the HR operations team.

Responsibilities

Lead and manage the HR shared service center's daily operations to deliver exceptional support to a geographically dispersed workforce, ensuring seamless execution of HR processes via Workday and maintaining high service standards.
Implement and monitor HR programs, policies, and benefit plans by conducting comprehensive reviews to identify areas for improvement, and present strategic recommendations for operational enhancements and risk mitigation.
Collaborate with cross-functional teams, including HR Centers of Excellence, to establish diligent communication structures and identify potential risks affecting organizational valuation during company transitions.
Develop and execute training initiatives for HR staff and cross-functional team members, focusing on skill development, cross-training, and performance optimization to align with customer service excellence standards.
Utilize project management and change management methodologies to drive successful organizational transitions, ensuring the smooth integration of HR operations and process improvements.
Oversee key HR metrics, such as time-to-hire and vendor efficiency, to assess process performance, identify training needs, and implement process re-engineering for improved HR operational efficiency.
Mentor and manage a team of hourly associates by providing ongoing coaching and development, fostering a culture of continuous improvement and adherence to high customer service standards.
Coordinate and manage onboarding processes, ensuring compliance with federal and state regulations, and maintaining adherence to company policies and procedures, including background checks and I-9 compliance.