HR Generalist, Employee Relations
About The Position
The HR Generalist serves as the operational engine for employee relations (ER), workplace compliance, and key HRBP initiatives. Positioned strategically between the HR Coordinator and HR Business Partners (HRBPs), this role directly supports frontline managers and employees—particularly across our non-exempt inside sales organization and corporate teams. This role requires someone who thrives in core ER mastery: managing high-volume casework, conducting objective investigations, leading ADA interactive conversations, and coaching frontline leaders on soft skills and communication. Additionally, this individual will serve as a tactical project manager, partnering with the Lead HRBP and VP of HR to drive key annual initiatives (End-of-Year Merit, Handbook Reviews, and Talent Reviews).
Requirements
- Bachelor's degree in human resources or related field and/or equivalent experience.
- 3 to 5 years of progressive HR experience, with a heavy emphasis on employee relations, workplace investigations, and employment law compliance.
- Prior experience supporting non-exempt, metrics-driven workforces (e.g., inside sales, call centers, high-volume operational environments) is highly preferred.
- Strong foundational knowledge of federal labor laws and multi-state compliance (FMLA, ADA, FLSA wage & hour laws across 35+ states; experience with Missouri labor regulations is a plus).
- Hands-on experience with Workday (HRIS).
Nice To Haves
- PHR or SHRM-CP preferred.
Responsibilities
- Receive and manage assigned ER tickets from the HR Coordinator via Jira. Own, investigate, and resolve standard workplace issues, including attendance/punctuality, peer friction, performance management, policy violations, and commission-related disputes.
- Act as a trusted advisor to frontline sales leaders, providing 1-on-1 coaching on communication, delivering constructive feedback, administering progressive discipline, and managing difficult employee conversations.
- Maintain a clear threshold of autonomy while identifying complex, sensitive, or high-risk cases for timely escalation to the HRBP or VP of HR.
- Maintain thorough, objective, and legally defensible ER investigation records and documentation.
- Partner closely with the Internal Leaves Administrator (who manages third-party LOA vendors) to lead direct, supportive interactive process discussions with employees and managers.
- Evaluate medical documentation, assess essential job functions, determine reasonable accommodations under the ADA, and track ongoing accommodation plans.
- Serve as the primary project manager for core annual HR milestones, including End-of-Year Merit Planning, Annual Handbook Reviews, and Talent Reviews, keeping the Lead HRBP and VP of HR on schedule.
- Build and maintain clear project timelines, deliverables, and tracking dashboards using Monday.com and Google Workspace.
- Conduct competitive industry benchmarking on workplace policies, benefits, compensation trends, and ER best practices to inform future policy revisions and proactive ER strategy.
Benefits
- Competitive compensation
- Medical, Dental and Vision benefits after a short waiting period
- 401k matching program
- Generous paid time off program with an additional company break during the holidays
- Annual Volunteer Time Off (VTO) and a donation matching program
- Life Insurance
- Employee Assistance Program (health & well-being on and off the job)
- Rewards and Recognition
- Maternity and Parental Leave
- Training program and ongoing support throughout your entire Spring Venture Group career
- Diverse, inclusive & welcoming culture
- Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
