WBC HR Generalist

Wawa, Inc.

3d•Onsite

About The Position

The WBC HR Generalist serves as an on-site Human Resources trusted partner for dairy production, transportation, and maintenance operations. This role acts as a hands-on HR generalist, providing day-to-day support across all HR disciplines while ensuring alignment with business objectives, labor requirements, and operational needs. This job plays a critical role in onboarding both union and non-union employees, driving talent development initiatives, managing training and certification programs, and facilitating key cyclical HR processes.

Requirements

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Proven self-starter with demonstrated ability to make decisions
High professional standards confidentiality
Ability to work effectively in a fast-paced, operational environment with frontline employees
Strong interpersonal and coaching skills with the ability to influence at all levels
Excellent problem-solving and conflict resolution capabilities
High level of organization and attention to detail
Bachelor’s degree in Human Resources, Business Administration, or related field preferred
3–7 years of progressive HR experience, preferably in manufacturing, food production, or distribution environments
Experience supporting unionized workforces strongly preferred
Strong knowledge of HR generalist practices, employment law, and labor relations
Experience with onboarding, training management, and talent development programs
On-site role supporting a 24/7 dairy manufacturing facility, including production, transportation, and maintenance teams
Regular presence on the plant floor required
Proficiency in HRIS systems and Microsoft Office

Responsibilities

Build the foundational HR, training, and certification infrastructure needed to support a high-performing manufacturing environment, including the design and rollout of processes, tools, governance, and reporting mechanisms.
Partner with site leadership to translate operational needs into sustainable people practices, including structured onboarding, workforce readiness, SOP-based training, certification management, and frontline leadership support.
Establish a repeatable training and certification framework that validates Associate capability, supports consistent execution of production standards, and creates clear accountability for ongoing skill development and recertification.
Act as a hands-on onsite HR generalist and process builder, balancing day-to-day Associate and leader support with the creation of scalable systems that improve compliance, engagement, retention, and operational stability.
Interpret and apply HR policies, procedures, and labor agreements consistently and fairly.
Partner with site leadership to identify talent gaps and support workforce planning efforts.
Drive talent development initiatives, including career pathing, succession planning, and employee growth strategies.
Lead end-to-end onboarding processes for both union and non-union employees, ensuring a seamless and compliant associate experience as well as successful integration into the teams.
Partner with operations and training teams to coordinate orientation, safety training, and job-specific onboarding plans.
Manage training programs across production, transportation, and maintenance functions.
Manage and ensure compliance with required certifications (e.g., safety, DOT, equipment operation, food safety.)
Partner with safety and quality teams to ensure alignment with regulatory and operational standards.
Maintain accurate training records and reporting for audits and inspections.
Partner with leaders to address performance issues and support corrective actions.
Coach frontline leaders on employee development, engagement, and performance management best practices.
Analyze HR metrics (turnover, absenteeism, training compliance, etc.) to identify trends and opportunities; provide insights and recommendations to site leadership.
Identify and implement process improvements to enhance HR service delivery and employee experience.
Facilitate implementation of leadership development programs within operations.
Manage improvement initiatives or projects directly tied to employee relations/benefits/training and development.
Facilitate core HR processes ensuring timely and accurate execution of all HR processes at the site level.
Build strong working relationships with union representatives and promote a collaborative labor-management environment.
Foster a positive and inclusive work environment across union and non-union populations.
Other duties as assigned.