HR Generalist Team Leader

MANN+HUMMEL•Fayetteville, NC

About The Position

The HR Generalist Team Leader leads a geographically dispersed team of approximately eight HR Generalists supporting locations across the United States, while also providing direct HR support to an assigned business unit or location. Operating as a player-coach, this role combines team leadership, employee relations expertise, and service delivery oversight to provide a consistent, compliant, customer-focused HR experience. The Team Leader develops team capability through coaching, mentoring, and performance management, and promotes consistent execution of HR processes, policies, and best practices. The role partners with business leaders and HR functions to identify workforce needs, address employment risks, support organizational changes, and improve service delivery and business outcomes.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field.
At least 5 years of Human Resources experience.
At least 2 years of leadership, supervisory, team lead, or coaching experience.
Experience supporting employees and leaders across multiple locations.
Experience handling employee relations, performance management, and conflict resolution.
Experience using HR systems, case management platforms, and reporting tools.

Nice To Haves

Bilingual English/Spanish.
Experience supporting manufacturing, distribution, warehouse, or multi-site operations.
Experience leading remote or geographically dispersed teams.
Experience working in a matrix environment.
Proficiency with SAP SuccessFactors, ServiceNow, Workforce Time, ADP, or similar HR technologies.
Experience with Lean, Six Sigma, Continuous Improvement, or Change Management methodologies.

Responsibilities

Lead, coach, and develop a geographically dispersed team of approximately eight HR Generalists, fostering accountability, collaboration, and customer service.
Provide direct HR support to an assigned client group while leading and overseeing the HR Generalist team.
Advise on employee relations, performance management, policy interpretation, employee engagement, and organizational effectiveness.
Partner with business leaders to identify workforce needs and implement HR solutions supporting operational objectives.
Coach and mentor HR Generalists on HR practices, problem-solving, stakeholder management, and case resolution.
Partner with HR and Legal teams to mitigate employment risk and ensure compliance with federal, state, and local employment laws.
Monitor team workload, allocate resources, and provide direct support during increased demand or organizational change.
Partner with Talent Acquisition, Front Office, Onboarding to Offboarding, Benefits, Payroll, HRIS, and H2R teams to deliver a seamless employee experience.
Lead and support process improvements, organizational changes, and HR initiatives that enhance service delivery and business outcomes.
Conduct performance reviews, development planning, coaching conversations, and corrective actions as needed.
Establish team goals, monitor performance metrics, and drive accountability for service delivery expectations.