HR Director, Client Service

CLA (CliftonLarsonAllen)•Minneapolis, MN

17d•$105,600 - $181,000

About The Position

CLA is seeking to hire an HR Director to join our Talent Solutions team. This is a key role in our Talent Solutions, HR Consulting and Outsourcing team. This individual is responsible for managing and developing their engagement team members, overseeing client engagements in their portfolio, and delivering tailored HR solutions to meet client needs. This leader will act as a trusted advisor to clients, ensuring operational excellence, strategic alignment, and the successful delivery of HR solutions.

Requirements

10 years of relevant experience is required
Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
Advanced Microsoft Word, Excel, PowerPoint, and other Office products.
A minimum of one of the following HR certifications is required or the ability to obtain 180 days of hire: SPHR, SHRM-CP, or SHRM-SCP certification

Nice To Haves

Degrees in Human Resources Management, Business, or related field preferred.
Master’s degree or MBA preferred
Experience with the HRIS systems such as is preferred: ADP Run, ADP Workforce Now, Gusto, SAP SuccessFactors, Workday, Oracle Fusion Cloud, and Rippling.

Responsibilities

Serve as the primary point of contact for clients, build strong relationships and drive high levels of client experience and satisfaction.
Collaborate with clients to understand their business objectives, challenges, HR needs, and provide strategic guidance.
Oversee multiple client engagements, supporting on-time and quality delivery of HR solutions.
Adhere to service-level agreements and ensure all HR deliverables comply with relevant laws, regulations, and industry standards.
Monitor client feedback and continuously improve engagement strategies to exceed client expectations.
Design and implement innovative HR solutions tailored to client needs.
Stay updated on HR trends, technologies, and best practices to offer cutting-edge solutions.
Identify market trends and opportunities to expand service offerings and clients.
Responsible for driving growth in existing client engagements.
Lead, inspire, and mentor Sr.HR Generalists, HR Generalists, and HR Coordinators on your engagement team.
Assist in hiring, coaching, performance, and onboarding of team members.
Foster a collaborative and inclusive team culture that emphasizes professional growth, innovation, and accountability.
Identify skill gaps and provide training and coaching to upskill team members, ensuring alignment with evolving client needs.
Support family members Inspired Careers.
Set clear performance objectives and conduct regular evaluations to track team progress and address challenges.
Develop and manage budgets for client engagements, ensuring profitability and operational efficiency.
Optimize processes and workflows to enhance the quality and scalability of HR consulting and outsourcing services.
Analyze key performance indicators (KPIs) to measure the success of HR initiatives and client engagements.
Own the billing process for your client engagements and collaborate with CLA Client Relationship Leaders (CRLs) to ensure that project work billings are accurate and up to date, ensuring that they are compliant with client contracts and CLA policies and procedures.
Understand firm policies and controls around independence and implement procedures to protect the firm and our clients.
Identify sensitive issues and consult with firmwide service specialists as needed.