Associate Client Service Director

BOLDSCIENCE

About The Position

At BOLDSCIENCE, an Associate Client Service Director (ACSD) plays a pivotal role within the Client Services leadership team. They have a wealth of experience working within the medical communications industry and can execute a variety of deliverables and drive a diverse portfolio of accounts. As well as excellent project and client management skills, an aCSD has a high level of scientific and strategic knowledge, enabling them to quickly become a trusted partner to clients. They are forward-thinking and always looking for new ideas and fresh approaches to push BOLD’s offering to the next level. An aCSD is egoless and leads by example. They are never one to shy away from getting stuck in and pride themselves on the development of their line reports and team. They take the time to build relationships with the wider BOLDSCIENCE team (such as Scientific, Creative, Finance, and People Operations) and ensure that collaborations are successful. An ACSD is beginning to expand their role outside of day-to-day account management and will start to increase their visibility across the wider Client Services & BOLDSCIENCE team.

Requirements

Extensive experience working within the medical communications industry.
Proven ability to work across different therapy areas and project deliverables in a client-facing role.
Leading and actioning projects within a fast-paced agency environment.
Excellent understanding of the pharma and competitor landscape.
Extensive experience and knowledge within the medical communications industry.
Experience collaborating with different departments such as Scientific Services, Creative, Digital, etc.
Able to lead a team effectively, including line management responsibilities and mentoring.
Experienced financial management including budgets, forecasting, and recoverability.
Bachelor’s degree preferred in science, pharmacology, or medicine with the ability to apply high levels of scientific knowledge.

Responsibilities

Apply high levels of scientific and/or industry expertise to function as a strategic partner to clients.
Responsible for tactical planning, financial management, resourcing, and driving organic and new business opportunities.
Build an open and honest partnership with clients and build the BOLD team around them.
Forward plan and know exactly when something needs to be changed/actioned.
Provide onsite support where required.
Apply a high level of scientific and commercial expertise gained through extensive knowledge and experience in the industry to act as a true client partner.
Provide strategic and operational direction to account teams.
Act as a strategic and trusted partner as well as pushing and challenging our clients’ thinking.
Work in partnership with the Scientific Lead on accounts to develop and refine client strategy and tactics and ensure the BOLD plan for execution is feasible.
Provide support to the account team on client discussions where appropriate and flag any potential conflicts across the business.
Implement and maintain quality standards, cost efficiency, and best working practices alongside senior account team members.
Overall responsibility for a large or a diverse portfolio of accounts.
Effectively direct projects, overseeing and delegating tasks to the team as appropriate. Lead by example and always have a hands-on approach to support their team.
Portfolio lead for strategic discussions and routine client/agency reviews, driving strategic and tactical organic growth.
Drive alignment across client teams, ensuring the highest standards are met and providing internal leadership of accounts and teams.
Hold regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions.
In collaboration with the scientific team leads, ensure the optimum level of resources to service account needs and pre-empt any resourcing challenges.
Accountable in driving actions forward and is solution-focused to achieving company goals.
Review content and provide sign-off on work, partnering with the scientific team leads.
Overall responsibility for account financials and business unit KPIs.
Work closely with the VP, Client Services to set realistic revenue targets and ensure that BOLDs overall revenue target is achieved.
Responsible for account and business unit forecasting, working closely with the Scientific Lead to ensure all financials are accurate.
Consistently meet billability & recoverability targets and ensure the same from line reports and wider team members.
Complete timesheets accurately on time and ensure the same from line reports and wider team members.
Maintain strong relationships with senior clients and procurement teams and support with MSA negotiations.
Support team in financial conversations with the client, including overall yearly budgeting, timely out-of-scope recovery, and billings.
Identify and drive new business opportunities across new and existing clients.
Identify opportunities for business growth, actively driving new business opportunities and leading in pitches.
Responsible for keeping abreast with key events and innovations in the industry.
Manage and input into the career development of direct reports and their teams, closely reviewing goals and objectives.
Line manage several team members of varying levels, providing constructive and actionable feedback to team members.
Coach and mentor others across the agency with the ability to adapt to get the best out of the BOLD team.
Form excellent senior-level relationships and be a trusted partner to the Business Unit founder.