Senior Director, Client Service

The Trade Desk•New York, NY

1d•$135,400 - $248,300•Onsite

About The Position

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

Requirements

Deep experience in programmatic advertising, with fluency in DSPs, campaign execution, optimization, measurement, and the broader ad tech ecosystem.
10+ years of strong people management experience.
A natural leader and motivator of people with a collaborative team approach.
Strong technical fluency and ability to engage deeply with platform capabilities, data strategy, campaign performance, troubleshooting, and product feedback.
Ability to build strong relationships with internal and external stakeholders, executive team, and industry groups.
Ability to execute effectively in an intense, fast-paced environment.
Extensive experience in Client Services or business development.
Growth mindset and commitment to continuous improvement.
Excellent influencing and negotiation skills.
Effective time management skills – ability to prioritize and meet deadlines.
Highly organized with strong attention to detail.
Ability to identify business and organizational improvement opportunities and develop strategies to capture those opportunities.

Nice To Haves

Experience working with retail or commerce media clients is a plus.

Responsibilities

Lead an East-based Client Services team across Account Management and Trading, establishing clear operating rhythms, performance standards, escalation paths, coaching, and prioritization to drive consistent execution against client and revenue goals.
Build and maintain trusted relationships with senior client stakeholders, bringing executive presence, an understanding of their business objectives, and strategic guidance to deepen partnerships and drive long-term client growth.
Build collaborative partnerships with Business Development leadership to align on growth strategy, client prioritization, resourcing, and execution standards
Take a proactive approach working with agencies, brands, and retail/commerce clients to plan, scale, and optimize programmatic strategies that drive client growth.
Translate long-term business priorities into clear team plans, operating rhythms, and client strategies.
Ensure the management team is aligned in assigning accounts and planning the organization for the long term.
Attract, develop, and retain top talent by investing deeply in coaching, training, feedback, succession planning, and clear career development paths across managers and individual contributors.
Create structure, consistency, and accountability across the team to improve execution quality, collaboration, and professional maturity.
Unblock and resolve issues that are impacting the team’s ability to hit goals by collaborating with cross-functional leadership and optimizing processes.
Own the client support model and represent portfolio-level product needs by translating client feedback into actionable input for product strategy.
Solve complex operational and client challenges by creating scalable solutions quickly, decisively, and resourcefully.
Set the tone for the CS team and add to the national CS organization’s culture and values.

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
Retirement benefits such as a 401k plan and company match
Short and long-term disability coverage
Basic life insurance
Well-being benefits
Reimbursement for certain tuition expenses
Parental leave
Sick time of 1 hour per 30 hours worked
Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
Around 13 paid holidays per year
Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.