HR Delivery Center Coordinator (3 Months Contract)

KPMG•Toronto, ON

About The Position

The HR Delivery Centre (HRDC) provides a streamlined delivery of standardized transactional, operational, and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance. Reporting to the Manager, HR Delivery Centre and as a member of the HR Delivery Centre, the HR Operations Coordinator provides operations support to all KPMG employees, Partners, retirees, and former employees. The successful candidate for this role must be flexible to work on a rotational shift basis from 8:00 a.m. to 8:00 p.m. EST.

Requirements

Bachelor’s degree in HR or related field.
Excellent written and verbal communication skills.
Ability to work overtime when required.
A business support professional with a minimum of 2 years previous relevant experience in a client service focused or operations environment.
Demonstrated ability to learn and follow detailed business processes with accuracy and attention to detail.
Perform well under pressure and demonstrate adaptability in managing unexpected situations.
Demonstrate strong relationship building skills and the ability to work well both independently and in a team environment.
Ability to meet tight deadlines in a high-volume environment, (i.e. 50 new cases daily on top of ongoing open cases), while still maintaining a high level of attention to detail and accuracy.
Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders.
Computer proficiency with MS Outlook, Word, and Excel.
Proficiency in English at a business level is required.

Nice To Haves

Knowledge of basic HR operations, processes or experience an asset.
Proficiency using ServiceNow an asset.

Responsibilities

Provide first level support for all KPMG employees, Partners, retirees, and former employees with questions related to National HR Policies and Programs (e.g., vacation, overtime, retiree benefits) via various communication channels including phone, live chat, email, and our case management system (ServiceNow).
Become a subject matter expert to deliver efficient and accurate support surrounding National HR policies and programs.
Be accountable for the delivery of customer and client-focused service excellence by engaging in active listening and delivering the highest level of professionalism in every interaction.
Act as junior case manager, supporting employees through unpaid and parental leaves, as well as managing the voluntary departure process.
Providing regular and effective communication to the various stakeholders and ensuring issues and challenges are escalated to the management team promptly.
Effectively use our case management system (ServiceNow) to manage cases and track related communications.
Actively participate in team meetings and provide support to peers to ensure consistency in the provision of support to internal clients.
Engage in project work as required.