HR Client Solutions Associate

NYU Langone Health • New York, NY

1d • $41,977 - $65,000

About The Position

We have an exciting opportunity to join our team as a HR Client Solutions Associate. In this role, the successful candidate will be responsible providing HR services and solutions support for assigned activities, with a focus on high quality customer support/counsel, accurate and timely support of HR transactions and proactive data analysis to foster and promote a positive employee experience.

Requirements

• Two or more years of college and one year of related professional experience, such as HR or administrative operations.
• Excellent collaboration, interpersonal and communication skills.
• Customer focused ability with an emphasis on the employee/customer experience.
• Adaptable to new situations in a rapidly changing, dynamic environment.
• Detail oriented.
• Proficient in Microsoft Office applications.
• Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work.
• Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives.
• Capability to solve problems in a timely manner and take initiative to make processes and programs better.
• Ability to handle multiple requests in a timely manner.
• General analytical and problem solving skills knowing how to identify when issues need to be escalated.
• Demonstrated ability to handle confidential information and maintain objectivity under pressure.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Provides support and counsel to all employees and managers as it relates to HR services and solutions, including Health and Welfare, Retirement, Statutory Benefits, Absence and Leave Management, Time Off Plans, Employee/Manager Self Service and other components of the employee life cycle for example. Uses a variety of methods including HR colleagues, other Medical Center departments, internal/external vendors and system to properly address the needs of HR customers.
• Helps implement continuous improvement projects, which could include process, procedure and knowledge documentation to enhance how support is delivered.
• Surfaces process improvement ideas for how we serve employees and managers based on the interactions and inquiries handled.
• Addresses all inquiries (email, phone or walk in for example) in a pleasant and courteous manner. Answers routine inquiries professionally, accurately and completely, and refers non-routine inquires to appropriate HR colleague. Uses available resources, including HR colleagues and vendors, to gather additional information and responds to the HR customer timely. Contacts others (internal colleagues and vendors) as needed to resolve problems. Attempts to limit handing-off inquiries to other colleagues/departments, and escalates issues as they arise.
• Maintains an accurate log of all assigned tasks and inquiries using the Knowledge Base System, properly documenting cases and solutions. Uploads documentation to OnBase system as necessary for required activities.
• Participates in special projects as requested, and ensures all assigned tasks are completed timely. Reports on status regularly and seeks clarification when necessary.
• Triage and escalate issues for benefits, MSS Support and understand when to reach out to HRIT and MCIT for issues. Understand why escalations occur and recommend ways to avoid future escalations.
• Troubleshoots and researches root cause of how employee data issues occur and develop recommended ways to remediate.
• Reviews and processes all related HR services and solutions transactions (MSS, ESS and Benefit enrollment for example), and ensures timely completion of activities. Thoroughly reviews transactions/forms for accuracy, completeness and the appropriate approvals. Ensure all appropriate documentation is gathered for the task at hand. Works with and educates employees, managers and other HR colleagues to address missing/incorrect/conflicting data as well as recurring processing issues. Advises the appropriate parties (Benefit Systems, HRIT or MCIT) as technical issues arise.
• Conducts one on one (walk in support), on the spot (MSS user help) and scheduled group trainings for HR services and solutions processes and activities. Prepares training material as well as training resources for continued use.
• Supports general email/phone lines for specific HR services and solutions activities (MSS Support and Benefits for example) on a daily basis to assist employee and managers with their questions/needs. This includes how to, in the moment training and support of users as well as formal MSS or other HR system training needed for users.

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree