HR (Human Resources) Business Partner

Built Technologies•Nashville, TN

5d•$113,982 - $154,439•Remote

About The Position

Built is seeking an HR Business Partner with real HRBP experience and a genuine curiosity about AI's potential in the people function. This role will own a company-wide book of business, work directly with the VP, People, and leverage all available tools, including AI, to deliver a faster, sharper, and more human HR experience. This is a high-visibility position with a clear growth path, offering the opportunity to take on broader strategic responsibilities and elevate the People team's operations.

Requirements

Bachelor's degree (or equivalent) and 4-7 years of progressive HR experience.
At least 2-3 years in an HRBP or business-facing HR role.
Demonstrated ability to manage employee relations cases independently, including workplace investigations.
Track record of building credibility with managers and advising through complex people situations without escalating everything.
Solid working knowledge of employment law and multi-state compliance.
Hands-on experience using and building AI tools (Claude, ChatGPT, Perplexity, Copilot, or similar) in day-to-day HR work (drafting, research, synthesis, or analysis).
Comfort building on top of AI tools, not just using them as a search tool.
Comfortable working with ambiguity and making judgment calls without a complete playbook.
Strong written and verbal communication skills, including drafting clear summaries, navigating difficult conversations, and presenting to leadership.
PHR or SHRM-CP preferred (not required).

Responsibilities

Serve as the primary day-to-day HR contact for managers and employees across Built, covering the full employee lifecycle.
Build trusted relationships with people leaders, acting as an early resource for them.
Translate feedback from client groups into actionable insights for the VP, People, including team health trends, manager capability gaps, and retention risks.
Partner with the Sr. HR Generalist and VP, People to align field observations with company-wide programs and initiatives.
Independently manage Employee Relations (ER) cases, including intake, investigation, documentation, recommendation, and resolution.
Escalate cases appropriately when legal, compliance, or executive-level exposure is present.
Identify patterns in ER cases and present them with recommendations to the VP, People.
Coach managers through performance conversations, feedback delivery, and people decisions to build their capability.
Guide managers through corrective action and disciplinary processes with consistency, clear documentation, and sound judgment.
Support manager onboarding and ongoing development, helping new people leaders at Built ramp up quickly.
Assist managers in navigating AI-augmented team structures, including evolving role definitions, workflow changes, and workforce design shifts.
Lead the execution of cyclical People programs such as performance reviews, engagement survey action planning, calibrations, and compensation cycle support.
Contribute to workforce planning and headcount scenario discussions in partnership with Finance and Talent Acquisition.
Identify and propose solutions for organizational design issues like role clarity gaps, spans and layers issues, and team structure misalignment.
Actively use AI tools to reduce cycle time on routine tasks like drafting communications, synthesizing data, building manager resources, and preparing for difficult conversations.
Design AI-assisted approaches for recurring People team work, such as prompts, templates, or playbooks, to share with the broader team.
Apply clear judgment to determine when AI output requires human verification.
Partner with Talent Acquisition on role scoping, leveling decisions, and hiring process consistency.
Collaborate with the Sr. HR Generalist to ensure seamless programs and employee experience across the People team's work.
Provide informal guidance to the HR Generalist on ER handling and process execution.