HR Business Partner

First Help Financial • Needham, MA

6d • Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new Business Partner to our People Operations department to accommodate our remarkable growth! The Strategic HR Business Partner (HRBP) is a trusted advisor to leaders and a key driver of people strategy across assigned business units. This role goes beyond transactional HR support and focuses on organizational effectiveness, leadership development, workforce planning, and culture execution. You will partner directly with senior leaders to translate business goals into people strategies that improve performance, retention, and engagement, while ensuring compliance and consistency across the organisation.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field required (Master’s preferred)
• 7+ years of HR Business Partnering experience
• Proven experience partnering with senior leaders in a fast‑growing or evolving organization
• Strong working knowledge of employee relations, performance management, and employment law
• Ability to balance empathy with business judgment and accountability
• Excellent communication, coaching, and influencing skills
• Experience using HRIS and people analytics to inform decision‑making (Rippling preferred)
• Strong understanding of foundational HR principles and best practices.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Excel.
• Strong organizational and time management skills, with attention to detail.
• Ability to handle sensitive and confidential information with integrity and professionalism.

Nice To Haves

• Master’s degree preferred

Responsibilities

• Serve as a trusted thought partner to leaders on organizational design, workforce planning, and team effectiveness
• Coach leaders on performance management, employee relations, change management, and leadership effectiveness
• Partner with leadership on proactive retention and engagement
• Drive consistent performance management practices, including goal setting, feedback, development planning, and corrective action when needed
• Support talent reviews, succession planning, and internal mobility initiatives
• Identify capability/skill gaps and partner with department leadership to deliver targeted solutions
• Lead complex employee relations matters with professionalism, consistency, and sound judgment
• Promote a positive, inclusive, and high‑performance culture aligned with First Help Financial’s values
• Support leaders through organizational change, growth, and transformation initiatives
• Use people metrics and insights (engagement, turnover, performance, etc.) to inform decisions and influence leaders
• Identify trends and recommend actionable solutions that improve business outcomes
• Partner with People Operations to translate data into executive‑ready insights
• Ensure people practices align with federal, state, and local employment laws
• Partner with People Ops leadership on policy development, interpretation, and consistent application

Benefits

• competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• paid vacation
• 401(k) match
• tuition reimbursement
• social activities
• monthly lunches
• a robust employee recognition and talent development program to enhance your career with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior