HR Business Partner - Supply Chain Operations

Brambles

3d•Hybrid

About The Position

CHEP is seeking a seasoned HR Business Partner (HRBP) to support its Service Center Operations across the US. This role requires deep expertise in Employee Relations (ER) and a strong commitment to Safety and Risk Management. The HRBP will partner closely with frontline and regional leaders to create a safe, compliant, and high-performing work environment across a distributed network of service centers. The role involves serving as a trusted advisor on complex ER matters, reinforcing the Zero Harm culture, and driving consistent people practices across sites. Candidates located in the Eastern Time Zone or on the U.S. East Coast are strongly preferred.

Requirements

7+ years of progressive HR experience, with deep specialization in Employee Relations
Demonstrated experience supporting multi-site, operational, manufacturing, or service center environments
Strong track record managing complex, high-risk ER cases and investigations
Experience partnering with operations in safety-critical environments preferred
Deep understanding of employment law, ER best practices, and compliance frameworks
Strong coaching and influencing skills with frontline and senior leaders
Ability to operate independently in a geographically dispersed, fast-paced environment
Data-driven mindset; ability to identify trends and translate into actionable insights
High resilience, sound judgment, and ability to navigate ambiguity
Bachelor’s degree in HR, Business, or related field required

Nice To Haves

HR certification (PHR, SPHR, SHRM-CP/SCP) preferred

Responsibilities

Partner with business leaders and HRBPs to implement people and organizational solutions that drive business performance and employee engagement.
Serve as the first point of contact for employees on HR-related queries, collaborating with the HR Operations team for seamless service delivery.
Build and maintain relationships with leaders, providing coaching and influencing on key people-related matters to enhance team performance and development.
Support leaders in the development of their teams, focusing on capability enhancement, engagement, and succession planning.
Oversee the employee lifecycle, from talent acquisition through to retirement, ensuring adherence to processes and procedures in collaboration with the broader HR team.
Provide guidance on organizational design and workforce planning, supporting talent management, succession planning, and workforce modelling efforts.
Proactively manage and resolve employee relations issues, conducting investigations and ensuring a fair and compliant resolution process.
Lead complex employee relations matters, including investigations, disciplinary actions, and terminations, ensuring fairness, consistency, and compliance.
Act as a trusted advisor to Service Center leadership on high-risk ER and workforce issues.
Identify ER trends and partner with operations to proactively mitigate risk and improve workforce stability.
Ensure adherence to Brambles Code of Conduct, policies, and employment law requirements.
Champion CHEP’s Zero Harm safety culture, ensuring alignment between people practices and safe behaviors.
Partner with Operations and Safety leaders to reinforce safety accountability at all leadership levels.
Support incident reviews where people factors are involved.
Embed safety into performance management, onboarding, and leadership routines.
Promote a culture of psychological safety, respect, and inclusion across frontline teams.
Partner with Service Center leaders to align people strategies with operational performance (productivity, retention, engagement).
Coach leaders on performance management, workforce planning in shift-based environments, leadership effectiveness, and team engagement.
Support organizational changes and transformation initiatives in assigned region or area.
Drive initiatives to improve employee engagement, retention, and culture in frontline environments.
Support high-volume, hourly workforce strategies, ensuring a strong employee experience across sites.
Partner with leaders to build inclusive, high-performing teams.
Ensure consistent application of HR policies and practices in assigned region or area across all Service Centers.
Partner with Legal and HR Centers of Excellence to manage labor risk and regulatory compliance.
Maintain strong governance and documentation standards for ER matters.
Support execution of enterprise HR processes including performance and talent cycles, workforce planning, and compensation and rewards programs.
Partner cross-functionally with Talent Acquisition, Learning, Safety, and Rewards teams.