HR Business Analyst, Student Employment Enrollment and Student Administration

Boston University•Boston, MA

9d•$65,000 - $70,000•Remote

About The Position

Boston University is seeking a detail-oriented, customer-focused Business Analyst to join the Student Employment Office (SEO) within Enrollment & Student Administration. This position plays a critical role in supporting the University's student employment operations by ensuring the accuracy and functionality of systems used for student hiring, payroll, personnel, and position management. The Business Analyst serves as a primary resource for troubleshooting and resolving system issues within JobX and SAP, partnering with Enrollment Service Operations, Human Resources, Payroll, and Information Services & Technology (IS&T) to improve business processes, maintain data integrity, and deliver exceptional support to campus stakeholders.

Requirements

Detail-oriented
Customer-focused
Proficiency in JobX and SAP systems
Experience with ServiceNow
Ability to troubleshoot system issues
Ability to update employee and organizational data
Ability to manage security access
Strong customer service skills
Ability to provide training and communicate updates
Experience with weekly student payroll reconciliation
Experience processing SAP audit reports
Ability to analyze business processes
Experience with system testing, quality assurance, and user acceptance testing
Collaboration skills

Nice To Haves

Reside within a 3-hour commuting distance of the University

Responsibilities

Resolve and triage JobX and SAP support requests through ServiceNow.
Troubleshoot system issues, update employee and organizational data, manage security access, and provide user support.
Deliver excellent customer service to students, faculty, staff, and campus partners.
Answer questions and support student employees with employment and system-related issues.
Provide training and communicate system and process updates.
Serve as backup for weekly student payroll reconciliation and troubleshoot payroll issues.
Process SAP audit reports, correct data errors, and resolve hiring issues.
Analyze business processes and recommend system and workflow improvements.
Participate in system testing, quality assurance, and user acceptance testing for upgrades and enhancements.
Collaborate with Enrollment & Student Administration, Human Resources, Payroll, and IS&T to resolve data and system issues and improve business processes.