HR Business Analyst, Student Employment Enrollment and Student Administration

Boston University•Boston, MA

8h•Hybrid

About The Position

Boston University is seeking a detail-oriented, customer-focused Business Analyst to join the Student Employment Office (SEO) within Enrollment & Student Administration. This position plays a critical role in supporting the University's student employment operations by ensuring the accuracy and functionality of systems used for student hiring, payroll, personnel, and position management. The Business Analyst serves as a primary resource for troubleshooting and resolving system issues within JobX and SAP, partnering with Enrollment Service Operations, Human Resources, Payroll, and Information Services & Technology (IS&T) to improve business processes, maintain data integrity, and deliver exceptional support to campus stakeholders.

Requirements

A cover letter is required for consideration.
Bachelor’s Degree and 2-3 years of experience.
Strong analytical and problem-solving skills with the ability to identify root causes and recommend effective solutions.
Excellent customer service and communication skills.
Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
Experience analyzing business processes and recommending improvements.
Ability to work collaboratively across departments and build effective working relationships.
Proficiency with Microsoft Office applications.

Nice To Haves

Experience working with enterprise systems or databases (such as SAP or similar ERP systems) is preferred.
Experience supporting HR, payroll, or student employment operations in a higher education environment.
Experience with JobX, SAP, ServiceNow, or similar enterprise applications.

Responsibilities

Resolve and triage JobX and SAP support requests through ServiceNow.
Troubleshoot system issues, update employee and organizational data, manage security access, and provide user support.
Deliver excellent customer service to students, faculty, staff, and campus partners.
Answer questions and support student employees with employment and system-related issues.
Provide training and communicate system and process updates.
Serve as backup for weekly student payroll reconciliation and troubleshoot payroll issues.
Process SAP audit reports, correct data errors, and resolve hiring issues.
Analyze business processes and recommend system and workflow improvements.
Participate in system testing, quality assurance, and user acceptance testing for upgrades and enhancements.
Collaborate with Enrollment & Student Administration, Human Resources, Payroll, and IS&T to resolve data and system issues and improve business processes.