HR & Benefits Coordinator

Singer Foodservice Equipment and Supplies•Bellmawr, NJ

3d•Hybrid

About The Position

The HR & Benefits Coordinator executes daily benefits administration and HR operations, serving as a primary contact for employee benefits, maintaining accurate records, processing benefit and employment changes, and completing HR processes accurately and on time. The Coordinator works with employees, managers, HR, Payroll, Finance, brokers, carriers, vendors, and IT to resolve issues and support a positive employee experience. The role is also HR’s point person and primary administrator for Ask Singer, a Microsoft Teams-based AI-enabled HR information assistant, coordinating approved guidance, next steps, escalation, testing, releases, enhancements, access, and issue resolution with IT and HR subject-matter owners. The position also provides receptionist coverage at the Bellmawr location. Success requires organization, accuracy, follow-through, confidentiality, customer service, and effective management of competing deadlines. The hybrid schedule requires onsite attendance at the Bellmawr location Tuesday through Thursday.

Requirements

Bachelor’s degree in human resources, business administration, or a related field.
At least 4 years of related HR experience, including 2 years in employee benefits administration.
Working knowledge of benefits eligibility and enrollment, qualifying life events, payroll deductions, COBRA, leave coordination, employee records and confidentiality, and foundational ACA, HIPAA, ERISA, and FMLA requirements.
Proficiency with HRIS platforms, preferably Dayforce, and Microsoft Office, particularly Excel, Outlook, and Teams.
Practical proficiency with AI-enabled productivity tools, including responsible use, output verification, protection of confidential information, and application to research, drafting, analysis, and process improvement.
Experience providing receptionist, front-desk, or comparable customer-facing support, with professionalism and judgment in greeting visitors, directing calls and inquiries, maintaining confidentiality, and balancing coverage responsibilities with HR priorities.
Strong organization, accuracy, attention to detail, follow-through, and ability to manage competing priorities and recurring deadlines.
Excellent customer service and written and verbal communication skills, including the ability to translate detailed HR and benefits information into clear employee guidance.
Ability to research and resolve routine employee issues, distinguish general information from confidential or individualized matters, and escalate appropriately.
Ability to translate HR and Total Rewards needs into clear requirements and collaborate with IT and other technical partners supporting employee-facing tools.

Nice To Haves

Benefits invoice review, billing reconciliation, discrepancy research, and coordination with carriers, Payroll, or Finance experience.

Responsibilities

Coordinate daily administration of medical, dental, vision, life insurance, disability, and 401(k) programs.
Serve as the primary contact for benefits questions and assist employees with enrollment, eligibility, qualifying life events, coverage changes, and benefits navigation.
Oversee benefit enrollments, terminations, and changes in Dayforce for new hires, active employees, employees on leave, and terminating employees; handle COBRA notifications and documentation and conduct regular enrollment auditing and reconciliation.
Partner with brokers, carriers, and vendors to resolve enrollment, eligibility, coverage, billing, and system issues.
Reconcile monthly benefit invoices, investigate discrepancies, authorize corrections with Payroll and Finance, and ensure benefit deductions and employee changes are processed accurately and on time.
Work with the HR team to execute annual Open Enrollment, including communications, system updates, enrollment tracking, employee assistance, and follow-up.
Maintain accurate benefit records, documentation, notices, and materials in support of ACA, HIPAA, ERISA, and other applicable requirements.
Provide receptionist coverage and manage visitor operations at the Bellmawr facility.
Serve as a first contact for routine HR inquiries, monitor shared HR and benefits inboxes, respond or route requests, track follow-up, and appropriately escalate complex or sensitive matters.
Maintain accurate employee records and process personnel changes in Dayforce, reviewing documentation and monitoring transactions and requests through completion.
Lead operational onboarding and offboarding compliance workflows, including structured benefits orientations, final separation checklists, and timely statutory notifications.
Maintain complete, confidential, audit-ready employee files and HR documentation in accordance with records management, data governance, retention, privacy, and access requirements.
Coordinate FMLA and disability documentation under HR leadership, track information and deadlines, and escalate complex leave matters.
Prepare employee communications concerning HR policies, benefits, programs, and process updates.
Provide coordination support for HR initiatives, engagement activities, events, trainings, and special projects.
Maintain the annual HR administrative calendar, tracking recurring processes, programs, communications, compliance activities, and deadlines.
Partner with the Senior HR Specialist, Benefits & Compliance on handbook revisions, policy rollouts, mandatory acknowledgments, and specialized HR initiatives.
Prepare routine HR and benefit reports, review HRIS data, identify missing or inconsistent information, and coordinate corrections.
Support audits and routine multi-state compliance administration by gathering documentation, applying established location-based processes, and escalating questions or inconsistencies.
Assist with HR system testing, benefit configuration, implementation, and process improvements.
Use approved AI-enabled tools to support research, drafting, analysis, employee communications, and workflow efficiency while verifying outputs, protecting confidential information, and following review and approval processes.
Coordinate HR process information and data handoffs among employees, managers, HR, Payroll, Finance, external vendors, and other partners.
Serve as HR and Total Rewards’ point person, primary business administrator, and liaison to IT for Ask Singer administration, testing, releases, enhancements, access, and issue resolution.
Coordinate with HR and Total Rewards subject-matter owners to gather, review, and approve Ask Singer content and communicate requirements and updates to IT.
Collect employee feedback and recurring questions, document content gaps and answer-quality concerns, and provide requirements and examples to IT for improvements.
Partner with IT to validate employee guidance and escalation paths and ensure personal-record questions, individualized advice, employment decisions, approvals, and other matters requiring human review are routed to the appropriate HR, Payroll, carrier, vendor, or other resource.