HR Associate Relations Consultant

Capital Group•Charlotte, NC

2d•$96,043 - $153,669•Hybrid

About The Position

At Capital Group, we foster a culture where associates feel comfortable bringing their authentic selves to work, valuing their talents, traditions, and uniqueness. We are committed to belonging, celebrating differences, and seeking diverse perspectives to create a stronger community united by our mission. Our core values are Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. We believe in recognizing performance through annual reviews, competitive salaries, bonuses, and benefits, with a company-funded retirement contribution that considers salary and variable pay. We support associates in leading full lives by providing resources for success, generous time-away and health benefits from day one, flexible work options, matching gifts for charitable contributions, and on-demand professional development. As an Employee Relations Consultant, you will play an integral role in cultivating an inclusive, respectful, and professional environment. You will work directly with senior management to resolve complex cases, curate training and resources, and leverage analytics to advance our employee relations philosophy while mitigating business risk. As an impartial subject matter expert, you will partner with HR Business Partners, Capital’s Legal Department, and leaders across various business lines globally to address intricate employee relations matters. You will lead internal workplace investigations, ensuring consistent quality, timeliness, and an effective associate experience. In collaboration with Talent Development, you will help craft and manage employee relations resources for HR and business managers, and work with ER leadership to design and facilitate training sessions on performance management, coaching, and feedback. You will also champion the implementation of a new ER case-management system and drive its adoption across HR. Additionally, you will assist in designing an ER dashboard, share responsibility for reporting and analyzing metrics, propose recommendations for enhancements, and prioritize efforts based on key insights. To thrive in this role, you should have prior Employee Relations experience and enjoy working in complex, fast-paced environments where quality of process and results are paramount. You should have experience in or leading high-performing teams, confidence to manage through ambiguity, strategic and situational thinking, and the ability to develop innovative solutions.

Requirements

Responsible for Employee Relations previously.
Enjoy working in complex, fast-paced environments where the quality of both process and results are paramount.
Participated in and/or led high-performing teams.
Confidence and courage to manage through ambiguity, think strategically and situationally, and develop innovative solutions that challenge the status quo.
Strong knowledge of federal and state employment and labor laws.
Passionate about investigating and resolving employee relations issues based on information.
Approach your work in a thoughtful, open-minded, and objective manner, fostering a supportive employee experience and mitigating risk.
Active listener who is approachable, engaging, and can remain tactful and calm in controversial and/or confrontational situations.
Champion for doing the right thing and are at ease interfacing and influencing across all levels and roles throughout the organization.
Enjoy working with data and know how to conduct trend analysis with large sets of information across unique company and team cultures.
Can interpret data with ease, identify key points, and translate information into actionable insights and ideas for practicable solutions.
Thrive in fast-paced environments where independent thinking and collaborative teamwork are equally essential for success.
Built a career by being a motivated and strategic achiever who brings positive energy to work interactions, uses discretion to manage through challenges, and has a reputation for rock-solid integrity.
Strong organizational skills and can flex between project work, ongoing responsibilities, and in-the-moment priorities.
Can successfully manage multiple, complex investigations and performance management concerns in a timely and consistent manner without compromising quality.

Nice To Haves

Association of Workplace Investigators (AWI) certification preferred

Responsibilities

Play an integral role across Capital Group in cultivating an inclusive, respectful, and professional environment.
Work directly with senior management to resolve complex cases.
Curate training and resources.
Leverage expertise and aptitude in analytics to advance our employee relations philosophy while mitigating business risk.
Partner with HR Business Partners, Capital’s Legal Department, and leaders across the company’s various lines of business globally to address intricate employee relations matters.
Lead internal workplace investigations, ensuring consistent quality of results, timeliness of resolution, and an effective, supportive associate experience.
In collaboration with Talent Development, help craft and manage employee relations resources for both Human Resources and business managers.
Work closely with the ER leadership to design, facilitate, and coordinate training sessions and discussion forums on performance management, coaching, and feedback.
Champion the implementation of a new ER case-management system and drive its adoption across HR.
Help with the design of an ER dashboard.
Have shared responsibility for reporting and analyzing metrics, proposing recommendations for enhancements to our approach, and prioritization of our efforts based on key insights.