HR Associate Relations Consultant

Capital Group•Charlotte, NC

1d•Onsite

About The Position

This role plays an integral part across Capital Group in cultivating an inclusive, respectful, and professional environment. The Employee Relations Consultant will work directly with senior management to resolve complex cases, curate training and resources, and leverage expertise in analytics to advance the employee relations philosophy while mitigating business risk. As an impartial and objective subject matter expert, the consultant will partner with HR Business Partners, Capital’s Legal Department, and leaders across the company’s various lines of business globally to address intricate employee relations matters. This includes leading internal workplace investigations, ensuring consistent quality of results, timeliness of resolution, and an effective, supportive associate experience. In collaboration with Talent Development, the consultant will help craft and manage employee relations resources for both Human Resources and business managers. They will also work closely with ER leadership to design, facilitate, and coordinate training sessions and discussion forums on performance management, coaching, and feedback. The role involves championing the implementation of a new ER case-management system and driving its adoption across HR. Additionally, the consultant will assist in the design of an ER dashboard and share responsibility for reporting and analyzing metrics, proposing recommendations for enhancements to the approach, and prioritizing efforts based on key insights. To thrive in this role, candidates should have prior experience in Employee Relations and enjoy working in complex, fast-paced environments where the quality of both process and results are paramount. Experience in participating in and/or leading high-performing teams is beneficial, along with the confidence and courage to manage through ambiguity, think strategically and situationally, and develop innovative solutions.

Requirements

Strong knowledge of federal and state employment and labor laws.
Passion for investigating and resolving employee relations issues based on information.
Thoughtful, open-minded, and objective approach to work.
Ability to foster a supportive employee experience and mitigate risk.
Active listener who is approachable, engaging, and can remain tactful and calm in controversial and/or confrontational situations.
Champion for doing the right thing.
Ability to interface and influence across all levels and roles throughout the organization.
Enjoy working with data and conducting trend analysis with large sets of information across unique company and team cultures.
Ability to interpret data with ease, identify key points, and translate information into actionable insights and ideas for practicable solutions.
Thrive in fast-paced environments where independent thinking and collaborative teamwork are equally essential for success.
Motivated and strategic achiever who brings positive energy to work interactions.
Ability to use discretion to manage through challenges.
Reputation for rock-solid integrity.
Strong organizational skills.
Ability to flex between project work, ongoing responsibilities, and in-the-moment priorities.
Ability to successfully manage multiple, complex investigations and performance management concerns in a timely and consistent manner without compromising quality.
Previous experience in Employee Relations.
Experience working in complex, fast-paced environments where the quality of both process and results are paramount.
Experience in participating in and/or leading high-performing teams.
Confidence and courage to manage through ambiguity, think strategically and situationally, and develop innovative solutions.

Nice To Haves

Association of Workplace Investigators (AWI) certification

Responsibilities

Resolve complex employee relations cases.
Curate training and resources for employee relations.
Leverage expertise and aptitude in analytics to advance employee relations philosophy and mitigate business risk.
Partner with HR Business Partners, Legal Department, and leaders globally to address intricate employee relations matters.
Lead internal workplace investigations.
Ensure consistent quality of results, timeliness of resolution, and an effective, supportive associate experience.
Craft and manage employee relations resources for HR and business managers in collaboration with Talent Development.
Design, facilitate, and coordinate training sessions and discussion forums on performance management, coaching, and feedback with ER leadership.
Champion the implementation of a new ER case-management system and drive its adoption across HR.
Assist with the design of an ER dashboard.
Report and analyze metrics, propose recommendations for enhancements, and prioritize efforts based on key insights.