HR Assistant - Bilingual Mandarin Required

CWILL•Cary, NC

3d•$50,000 - $55,000•Hybrid

About The Position

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale. Our website: www.cwill.com

Requirements

Bilingual Mandarin Required
1 year of proven recruiting or HR internship/work experience.
Strong knowledge of labor laws and hiring regulations.
Excellent verbal and written communication skills.
Familiar with an ATS (Workable, linkedin recriuter)
Proficient with Microsoft Office or Google Suite

Nice To Haves

notion and slack is a plus

Responsibilities

Post job ads on job boards and social media platforms
Screen resumes and job applications
Assist with background and reference checks
Help prepare job offer letters
Support recruitment events, such as job fairs and career expos.
Ensure the preboarding process goes smoothly
Conduct new employee orientation sessions
Take care of new hire paperwork and logistics, such as setting up designated workstations, computer logins, email addresses, etc.
Schedule meetings to discuss company policies and provide the employee handbook
Serve as the primary point of contact for new employee inquiries.
Maintain accurate and up-to-date employee records, including personal details, employment contracts, performance evaluations, and benefits documentation
Collect and organize employment and tax information
Assist with exit interviews and finalize termination documentation.
Manage compensation and benefits documentation
Process payroll tasks, including employee sick leave and PTO
Resolve payroll errors and respond to related inquiries
Assist with payroll and benefits reconciliations, audits, and payment approvals.
Work with line managers and employees to process compliance service requests
Maintain accurate compliance records and tracking tools
Undertake administrative duties necessary to fulfill compliance tasks
Escalate complex issues to Compliance Specialists when needed.
Support in preparing and managing performance improvement plans, reassignments, suspensions, resignations, retirements, and employee exits
Send separation notices to employees who are due for mandatory retirement
Provide departing employees with necessary documentation and process final or severance payments
Act as the point of contact for post-separation queries.
Handle employee grievances and complaints
Collect and process incident reports from various business units
Collaborate with the legal department to prepare Notices to Explain and ensure delivery
Arrange an administrative hearing and document the minutes of the meeting
Prepare and deliver notices of decisions and maintain company offense records.