Benefits Assistant

Aston Carter•Atlanta, GA

1d•$21 - $21•Remote

About The Position

Join the HR Support Benefits team and make a meaningful impact on employees by providing accurate, consistent, and timely responses to various HR inquiries. As an HR Assistant II, you will be the first point of contact for employee-related inquiries, managing cases related to financial, health, and compliance with benefit plans. This role requires critical thinking and decision-making skills to support the entire benefits process, from intake to case management.

Requirements

Excellent organizational and time management skills.
Strong customer service focus with the ability to prioritize quality and customer experience.
Excellent verbal and written communication skills.
Ability to understand benefit terms and programs.
Strong judgment and decision-making skills.
High degree of ownership and ability to handle sensitive situations with care and empathy.
2+ years' experience in Benefits or Human Resources, preferably in a contact center or shared service environment.
Experience with rapid and complex changing work environments.
Technical aptitude and proficiency with Microsoft Office Suite or similar software.

Nice To Haves

Bilingual in Spanish is a plus but not required.

Responsibilities

Serve as the first point of contact for employee inquiries related to benefits.
Provide holistic case management services, ensuring compliance with benefit plans.
Build trust with employees through empathetic and personalized communication.
Manage workload effectively to meet SLAs and productivity goals.
Resolve inquiries using available documentation and escalate when necessary.
Collaborate with partner teams to resolve cross-functional issues and improve policies.
Ensure proper communication and documentation of employee-impacting issues during benefits events.