HQS Inspections Supervisor

Spokane Housing Authority • Spokane, WA

16h • $32 - $47 • Onsite

About The Position

The HQS Inspections Supervisor works under the supervision of the Housing Programs Manager and monitors and coordinates housing inspection activities for Spokane Housing Authority (SHA) programs. The position ensures inspections are timely and comply with applicable regulations and agency policies. It supervises and assigns the inspection team’s workload, coordinates with third-party inspectors, provides staff training and mentorship, performs HQS/NSPIRE and quality assurance inspections, and supports inspection-system administration. The role also maintains effective relationships with property owners, managers, tenants, program participants, community partners, and coworkers.

The supervisor coordinates unit inspection schedules under HUD regulations and SHA’s Administration Plan; evaluates and certifies corrections to inspection deficiencies; and advises owners, managers, and tenants about standards, deficiencies, and corrective actions. Administrative duties include entering and tracking inspection data, maintaining leasing and recertification schedules and files, issuing notices, preparing rent reasonableness and market information reviews and utility allowance calculations, and supporting forms, procedures, and control systems. The position also provides general education about HQS/NSPIRE and inspection processes, coordinates information for reasonable accommodation requests, and conducts virtual inspections as needed.

The role includes developing staff training, encouraging professional development, mentoring emerging leaders, and, when applicable, conducting performance evaluations and collaborating with Human Resources on complex personnel matters. It also directs and reviews work plans, facilitates cross-departmental collaboration, represents SHA in external meetings, and coordinates high-level projects. The position is both office- and field-based, requires travel between properties, and involves regular on-site work and additional hours as needed to complete assignments.

Requirements

• High school diploma or GED equivalency.
• At least three years of experience and/or education in construction trades, industrial arts, housing inspection, or other housing-related activities.
• Strong understanding of HUD HQS and NSPIRE standards, Section 8, and other rental assistance program regulations.
• Knowledge of Fair Housing Laws and the Washington State Landlord-Tenant Act as they relate to housing inspections and tenant rights.
• Familiarity with safe housing inspection techniques, procedures, and best practices.
• Proficiency with Microsoft Office Suite, agency-related software, data entry, and database management.
• Ability to interpret and apply housing regulations, identify maintenance issues, communicate corrective actions, conduct rent reasonableness determinations, and apply rent calculation formulas accurately.
• Strong attention to detail, organization, prioritization, time management, and ability to manage multiple workloads and deadlines independently.
• Ability to schedule inspections efficiently, plan travel routes, and navigate geographic areas effectively.
• Strong verbal and written communication, customer service, relationship-building, conflict-resolution, and negotiation skills; ability to maintain professionalism under pressure.
• Ability to maintain the privacy and confidentiality of client records, tenant information, and sensitive inspection findings.
• Basic computer literacy, including email, calendar scheduling, and data entry; ability to use mobile devices and software for remote inspection entry and reporting.
• Strong safe driving skills in all weather conditions.
• Must obtain and maintain housing inspection certifications required by SHA and HUD regulations.
• Must maintain an acceptable credit history and have and maintain a valid driver’s license, reliable transportation, a satisfactory driving record, and adequate insurance coverage under SHA policy.
• Must work regular and reliable on-site hours, maintain punctual and consistent attendance, cooperate respectfully with coworkers and clients, and follow SHA safety and personnel policies.
• Physical ability to travel among private residences and multi-unit properties, lift and carry equipment and supplies exceeding 30 pounds as needed, and repeatedly bend, kneel, crouch, and climb stairs.
• Ability to work in varying environmental conditions, including outdoor weather, dust, mold, and potential allergens, and to function in a drug-free environment.
• Ability to communicate frequently, effectively, and accurately with internal and external partners, tenants, and property owners.

Nice To Haves

• Associate degree in a relevant field.
• At least two years of experience in Section 8 activities, housing inspection, or work with a private nonprofit or government agency.

Responsibilities

• Contribute to SHA’s mission and ensure housing assistance programs are administered effectively and in compliance with applicable regulations, laws, rules, and procedures.
• Supervise and support the inspections team, manage and assign workloads, and coordinate with third-party inspectors.
• Schedule and conduct HQS/NSPIRE, quality assurance, and other housing inspections; enter inspection data and complete reports on time.
• Determine unit compliance with HUD minimum property standards and contract provisions, evaluate corrections, and certify that units meet habitability standards.
• Advise owners, managers, tenants, and program participants on inspection standards, deficiencies, corrective actions, and compliance dates.
• Coordinate leasing and annual recertification schedules with department staff; maintain inspection files, deadlines, and voucher-expiration tracking.
• Issue administrative warnings, termination notices, and abatements as needed.
• Prepare rent reasonableness and rent comparability reviews, rental market information summaries, and utility allowance calculations; perform rent reasonableness certifications.
• Develop, maintain, and revise department forms, procedures, and control systems; attend training and stay informed about regulatory and policy changes.
• Educate participants and partners about HQS/NSPIRE standards and SHA inspection processes, coordinate information for reasonable accommodation requests, reschedule inspections when necessary, and conduct virtual inspections as needed.
• Develop and implement staff training, encourage professional development, mentor emerging leaders, and, when applicable, conduct performance evaluations and work with Human Resources on complex personnel matters.
• Direct and review departmental work plans, facilitate cross-departmental collaboration, represent SHA in external meetings, and coordinate high-level projects.
• Follow SHA safety and personnel policies, maintain punctual and consistent attendance, work the agreed schedule and additional hours as necessary, and perform other duties as assigned.

Benefits

• Employer-paid medical coverage for base employee plans.
• Employer-paid dental coverage for the employee plan.
• Employer-paid vision coverage for the employee plan.
• Employer-paid Long Term Disability and Life Insurance.
• Flexible scheduling.
• 13 paid holidays.
• Public Employee Retirement System (PERS) pension-style retirement program.
• Paid time off accrual of 15 days annually for 0–2 years of service; 27 days for 3–4 years; 30 days for 5–9 years; 33 days for 10–14 years; 37.5 days for 15–19 years; and 40.5 days for 20 or more years. Days are based on 8-hour days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED