HPS Account Manager I (Remote in US)

Gainwell Technologies LLC

9d•Remote

About The Position

The Health Plan Solutions (HPS) Account Manager I is responsible for the management of at least one account or significant project. Responsible for managing the client contract, relationship management, and ensuring that HMS operations perform according to contractual commitments. The Account Manager is also responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals.

Requirements

Ability to demonstrate exceptional customer service and follow up skills, to negotiate, collaborate, and manage expectations, resolve problems, and develop opportunities with clients.
Bachelor's degree or higher
Three (3) to seven (7) years of relevant work experience
Ability to manage projects required.
Proficient with Microsoft Excel, Word, Access, and PowerPoint

Nice To Haves

Experience in health insurance
Experience in client service/business to business
Experience in healthcare policy
Experience in industry with high level of compliance (i.e. Finance)
Professional Project Management Professional (PMP) certification
Knowledge of SQL or Micro Strategies

Responsibilities

Prepares, monitors, and manages budget and revenue expectations for assigned client(s).
Works with client(s) to develop project approach and implementation plans.
Oversees development and implementation.
Reports to management on progress toward strategic account growth and business goals.
Communicates/interfaces regularly with client(s).
Directs HMS contract operations to ensure successful delivery of services to client(s).
Identifies and continually seeks new sources of revenue.
Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.
Manages client relationship; responsible for ensuring client satisfaction.
Identifies sales opportunities and assists the account management team with successful close of sale (including proposal development process).
Monitors state legislative, regulatory, and competitive environment and alerts management to risks and opportunities.
May oversee additional account management staff (i.e. Account Mgr I).
Supports collaboration between account management team, internal departments and operations staff.