HPE Services Engineering PEAK

Hewlett Packard Enterprise•Bloomington, MN

2d•$109,000 - $251,000•Onsite

About The Position

This engineering role focuses on making HPE products, solutions, and services supportable throughout their lifecycle. The role partners with Product Management, Engineering, Support Delivery, and Customer Success to incorporate supportability into planning, design, development, and release; establish standards and governance; and improve support readiness and delivery effectiveness. It also drives initiatives involving automation, autonomous diagnostics, self-service, operational intelligence, tooling, data insights, support knowledge, and workflow automation. The position is onsite, with the expectation that the employee will primarily work from an HPE office.

Requirements

Bachelor's or Master's degree in Mechanical, Electrical, or another Engineering discipline, Computer Science, or equivalent.
Typically 6–10 years of experience.
Knowledge of using and evaluating appropriate engineering design tools and software packages to design components and solutions.
Excellent analytical and problem-solving skills.
Experience conducting reviews of material specifications and hardware, software, and electrical component design.
Knowledge of empirical analysis, modeling, and testing methodologies for validating product designs and specifications.
Excellent written and verbal communication skills, with mastery of English and the local language.
Ability to communicate product architectures and design proposals effectively and negotiate options at senior management levels.

Responsibilities

Embed supportability requirements throughout the product lifecycle by partnering with Product Management and Engineering during planning, design, development, and release.
Define and drive supportability standards, best practices, and governance frameworks across HPE solutions and services.
Lead initiatives to improve support readiness, automation adoption, autonomous diagnostics, self-service capabilities, and operational intelligence.
Establish technical ownership for supportability programs and ensure measurable improvements in customer experience and support delivery effectiveness.
Collaborate with Support Delivery, Customer Success, and engineering organizations to identify serviceability gaps and implement proactive solutions.
Drive development and adoption of tooling, data insights, support knowledge, and workflow automation to accelerate issue resolution and improve operational efficiency.