HPE Services Engineering PEAK

Hewlett Packard Enterprise•Singapore, MN

4d•$109,000 - $251,000•Onsite

About The Position

This engineering role contributes to the design, development, analysis, troubleshooting, and debugging of systems, software, and solutions for HPE products, services, and research and development. It applies broad engineering knowledge and advanced subject matter expertise to complex business issues, and may provide technical partnership, leadership, and mentoring to project teams. The position is designated onsite, with an expectation of primarily working from an HPE office. The role focuses on supportability across the product lifecycle. It partners with Product Management, Engineering, Support Delivery, and Customer Success to set supportability standards, improve support readiness and serviceability, and develop tools, insights, knowledge, and automation that strengthen customer experience and operational efficiency.

Requirements

Bachelor's or master's degree in Mechanical Engineering, Electrical Engineering, another engineering discipline, Computer Science, or equivalent.
Typically 6–10 years of experience.
Knowledge of using and evaluating appropriate engineering design tools and software packages to design components and solutions.
Excellent analytical and problem-solving skills.
Ability to conduct reviews of material specifications and hardware, software, and electrical component designs.
Ability to evaluate empirical analysis, modeling, and testing methodologies to validate product designs and specifications.
Excellent written and verbal communication skills; mastery of English and the local language.
Ability to communicate product architectures and design proposals and negotiate options at senior management levels.

Responsibilities

Embed supportability requirements throughout the product lifecycle by partnering with Product Management and Engineering during planning, design, development, and release.
Define and drive supportability standards, best practices, and governance frameworks across HPE solutions and services.
Lead initiatives to improve support readiness, automation adoption, autonomous diagnostics, self-service capabilities, and operational intelligence.
Establish technical ownership for supportability programs and deliver measurable improvements in customer experience and support delivery effectiveness.
Collaborate with Support Delivery, Customer Success, and engineering organizations to identify serviceability gaps and implement proactive solutions.
Drive development and adoption of tooling, data insights, support knowledge, and workflow automation to accelerate issue resolution and improve operational efficiency.