HPC User Support Engineer
About The Position
The Argonne Leadership Computing Facility (ALCF) is seeking a skilled HPC User Support Engineer who will play a critical role in aiding this mission by providing technical support for ALCF’s high-performance computing (HPC) systems and services. This role focuses on ensuring a seamless user experience for researchers utilizing ALCF resources. The successful candidate will work closely with leading scientific researchers from government, academia, and industry to resolve technical issues, create user documentation, and deliver training sessions. This position also involves stewarding users through ALCF allocation programs and improving workflows to enhance system usability and efficiency.
Requirements
- Degree in Computer Science or related field
- Strong technical consulting and support skills, possessing innate abilities in diplomacy and tact
- Excellent oral and written communications skills
- Hands-on experience with programming and scripting languages like Python, C/C++, FORTRAN, shell scripting etc.
- Considerable experience working on UNIX systems
- Working knowledge of HPC systems and concepts
- Understanding of job scheduling and knowledge using popular schedulers such as PBSPro
- Effective analytical, problem-solving, and learning skills
- Ability to model Argonne's core values of impact, safety, respect, integrity, and teamwork.
- To perform the essential functions of this position successful applicants must provide proof of U.S. citizenship, which is required to comply with federal regulations and contract.
Nice To Haves
- Experience working in an HPC center supporting user codes
- Experience working with parallel codes using MPI implementations and openMP
- Experience with common machine learning frameworks
- Experience with source code management systems like Git, and CI tools like Jenkins or GitLab
- Experience with DBMS
- Experience with containerization
- Master’s degree in computer science or computational science or related field, plus work experience
- Experience developing technical training documentation for users
- Strong interest in emerging technologies and applications
- Ability to work on multiple concurrent projects efficiently and effectively
- Highly motivated and user focused
Responsibilities
- Managing and resolving technical issues; debugging, installing, compiling, and running large-scale user applications
- Supporting users in writing scripts for automated execution and optimizing workflows
- Assisting with job scheduling, debugging, and troubleshooting HPC-related challenges
- Collaborating with ALCF domain experts to provide resolutions to user requests and technical issues
- Developing and maintaining documentation, both internally and on user facing websites
- Conducting training sessions and onboarding new users to ensure effective utilization of ALCF resources
- Enabling secure access to HPC systems and ensuring compliance with ALCF policies
- Providing support in AI technologies, including machine learning frameworks, and assisting users in deploying and optimizing AI workflows on HPC systems
Benefits
- comprehensive benefits are part of the total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
