HPC User Support Engineer

Argonne National Laboratory•Lemont, IL

4d•Remote

About The Position

The Argonne Leadership Computing Facility (ALCF) is seeking a skilled HPC User Support Engineer to provide technical support for ALCF’s high-performance computing (HPC) systems and services. This role focuses on ensuring a seamless user experience for researchers utilizing ALCF resources. The successful candidate will work closely with leading scientific researchers from government, academia, and industry to resolve technical issues, create user documentation, and deliver training sessions. This position also involves stewarding users through ALCF allocation programs and improving workflows to enhance system usability and efficiency. This position is eligible for fully remote.

Requirements

Degree in Computer Science or related field
Strong technical consulting and support skills, possessing innate abilities in diplomacy and tact
Excellent oral and written communications skills
Hands-on experience with programming and scripting languages like Python, C/C++, FORTRAN, shell scripting etc.
Considerable experience working on UNIX systems
Working knowledge of HPC systems and concepts
Understanding of job scheduling and knowledge using popular schedulers such as PBSPro
Effective analytical, problem-solving, and learning skills
Ability to model Argonne's core values of impact, safety, respect, integrity, and teamwork.
Proof of U.S. citizenship, which is required to comply with federal regulations and contract.

Nice To Haves

Experience working in an HPC center supporting user codes
Experience working with parallel codes using MPI implementations and openMP
Experience with common machine learning frameworks
Experience with source code management systems like Git, and CI tools like Jenkins or GitLab
Experience with DBMS
Experience with containerization
Master’s degree in computer science or computational science or related field, plus work experience
Experience developing technical training documentation for users
Strong interest in emerging technologies and applications
Ability to work on multiple concurrent projects efficiently and effectively
Highly motivated and user focused

Responsibilities

Managing and resolving technical issues
Debugging, installing, compiling, and running large-scale user applications
Supporting users in writing scripts for automated execution and optimizing workflows
Assisting with job scheduling, debugging, and troubleshooting HPC-related challenges
Collaborating with ALCF domain experts to provide resolutions to user requests and technical issues
Developing and maintaining documentation, both internally and on user facing websites
Conducting training sessions and onboarding new users to ensure effective utilization of ALCF resources
Enabling secure access to HPC systems and ensuring compliance with ALCF policies
Providing support in AI technologies, including machine learning frameworks, and assisting users in deploying and optimizing AI workflows on HPC systems