HPC Technical Consultant On-site (ORNL) Oakridge, TN

Hewlett Packard Enterprise • Brentwood, TN

1d • Onsite

About The Position

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud. The company's culture emphasizes innovation, valuing varied backgrounds, work-life flexibility, and making bold moves. This specific role is for an HPC Technical Consultant, designated as an early career opportunity, working as part of an on-site team at ORNL in Oakridge, TN. The primary responsibility involves conducting routine repairs and maintenance on HPE's supercomputers. Training will be provided, and US Citizenship is a mandatory requirement for this position, which requires daily on-site presence.

Requirements

• US Citizenship required
• Strong mechanical aptitude

Nice To Haves

• Bachelors Degree preferred or Associates Degree. Some college work preferred.
• 2-4 years’ experience a plus
• Experience with computer hardware and datacenters preferred

Responsibilities

• Monitoring and maintaining system health on many HPC system(s) – compute, network and storage
• Troubleshooting and repairing hardware issues
• Interact with ticket system to document actions taken and pass ticket to next step.
• Creating, monitoring and closing all support tickets
• Review tickets for hardware actions needed and claim for action
• Tracking/documenting the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts.
• Perform hardware actions, e.g. component replacement from spares
• Operate hand tools and low-power tools (e.g. battery power screwdriver)
• Select proper tools and maintain tools in organized way on site
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
• Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator’s license required)
• Maintaining the on-call schedule to support our 365 24x7x2/4 contracts
• Assisting with hardware and system installation activities in new systems
• Complete training on specialized compute hardware, network, and storage components
• Read system documentation and diagrams to identify specified components within system
• Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack
• Occasionally assist with system installation activities
• Interface with parts inventory manager if applicable

Benefits

• Comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
• Programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division
• Flexibility to manage our work and personal needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees