HPC Technical Consultant On-site (ORNL) Oakridge, TN

Hewlett Packard Enterprise • All, TN

1d • $62,900 - $145,300 • Onsite

About The Position

This role is an early career opportunity within an on-site team at Oak Ridge National Laboratory (ORNL) in Oak Ridge, TN, focused on conducting routine repairs and maintenance on HPE's supercomputers. Training will be provided. US Citizenship is required. This position requires daily on-site work and is not a remote position. The working hours are Monday to Friday, either 8 am to 5 pm or 7 am to 4 pm.

Requirements

• US Citizenship required.
• Onsite daily work required.
• Strong mechanical aptitude.
• Familiarity with hand tools.
• Experience with computer hardware and datacenters preferred.
• Bachelors Degree preferred or Associates Degree.
• Some college work preferred.
• 2-4 years’ experience a plus.

Responsibilities

• Monitoring and maintaining system health on HPC systems, including compute, network, and storage.
• Troubleshooting and repairing hardware issues.
• Interacting with a ticket system to document actions taken and progress tickets.
• Creating, monitoring, and closing support tickets.
• Reviewing tickets for necessary hardware actions and claiming them for resolution.
• Tracking and documenting hardware repairs, as well as opening, tracking, and closing part cases, and returning replaced parts.
• Performing hardware actions such as component replacement from spares.
• Operating hand tools and low-power tools.
• Selecting and maintaining tools in an organized manner on-site.
• Lifting and moving parts and equipment up to 50 lbs individually and up to 75 lbs with assistance.
• Occasionally operating a pallet jack to move inventory within the site.
• Maintaining the on-call schedule to support 365 24x7x2/4 contracts.
• Assisting with hardware and system installation activities in new systems.
• Completing training on specialized compute hardware, network, and storage components.
• Reading system documentation and diagrams to identify specified components within systems.
• Collaborating with team members using face-to-face, phone, and online communication tools (email, Teams, Slack).
• Occasionally assisting with system installation activities.
• Interfacing with the parts inventory manager if applicable.

Benefits

• Health & Wellbeing comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
• Personal & Professional Development programs catered to helping you reach career goals.
• Unconditional Inclusion and flexibility to manage work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees