Housing Worker - Weekend

Fred Victor Centre•Toronto, ON

4d•CA$0 - CA$26•Onsite

About The Position

The HART Hub at 40 Oak Street is an innovative program designed to provide trauma-informed, client-centered addictions counseling and recovery support within a low-barrier supportive housing environment. Our mission is to offer safe, stable housing and comprehensive care for individuals experiencing chronic homelessness, poverty, and the lasting impacts of trauma. We are seeking a dedicated Part Time Weekend Housing Worker to deliver trauma-informed, recovery-oriented support to tenants living in our supportive housing community. This role focuses on building trusting relationships, developing individualized case plans, and coordinating resources to help clients achieve their goals related to substance use, wellness, and housing stability.

Requirements

Diploma or Degree in Social Services field and/or experience working with people experiencing homelessness in a residential setting
Strong understanding of systems that cause and support homelessness, poverty and discrimination and respect for those realities.
Strong understanding of recovery frameworks and how they are applied to support effective, person-centered recovery practices.
Strong understanding that people living on low income are a resource to resolve community issues and not the cause of the problem.

Nice To Haves

Strong customer service skills.
Highly developed and proven group facilitation skills.
Highly developed written and oral communication skills.
Extensive experience working with people with varying mental health, trauma and substance use issues, including demonstrated experience applying recovery-based approaches
Well-developed conflict resolution and negotiation skills and crisis management skills.
Ability to work productively within a team setting.
Strong organizational skills; highly developed ability to prioritize work through short- and long-term goals and remain flexible.
Well-developed interpersonal skills that will produce effective, productive and appropriate relationships with the tenants, community, external agencies and staff at Fred Victor.
Proven ability to constructively give and receive feedback.
Highly developed understanding of and proven ability to communicate appropriate professional boundaries.
Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect better service.
Knowledge of community-based resources.
Experience with and proven responsibility for handling money.
Literacy in Microsoft Office, Pirouette and Arcori (an asset)

Responsibilities

Provide a welcoming, friendly, and professional Front Desk for Housing and keep the Housing Office open as often as possible. This includes but is not limited to answering the phones, fielding tenant questions and concerns, signing in guests, signing out keys, taking work orders, crisis intervention, assisting with tenant medication, giving notices to tenants and liaising with other workers and professionals.
Utilize trauma informed community development, facilitative management, and conflict resolution approaches to facilitate supportive, co-operative living and support tenants to develop skills to live cooperatively in their accommodation.
Work with the Weekend Supervisor to plan and facilitate regular community development activities.
Provide group programming that assists with social isolation and other tenant needs, and support clients on their individual goals.
Coach or assist a client in the development/maintenance of abilities relating to activities of daily living, self-care, crisis management strategies, symptom management, maintaining a support network, and skills teaching such as budgeting, grocery shopping and other life skills.
Deal with housing related issues such as; behaviours, social isolation, mental health, substance use, hygiene and others, by encouraging and supporting tenants to problem solve and to access community resources such as support agencies and other Fred Victor programs and services.
Identify, intervene in and deescalate crisis situations and work with tenants to develop crisis management skills
Ensure case plans which have been developed are continuing to be followed on the weekends
Ensure all eviction prevention strategies and policies are implemented.
Work with the tenant community to understand the Fred Victor Mission, Vision and Values and how they relate to being a tenant and participating in FV programming and services.
Work collaboratively with other FV staff in order to provide the best service possible to all and in order to ensure the safety of all.
Communicate and demonstrate appropriate professional boundaries with the tenant community and abide by all organizational policies and procedures.
Other duties as assigned by the Weekend Housing Supervisor.