Housing Support Worker - Full-Time, 6 Month Term

Mokami Status of Women's Council•Happy Valley-Goose Bay, NL

1d•Onsite

About The Position

This role is part of a supportive team that sustains Mokami’s Supportive Living Program (SLP), offering care, connection, and consistency within a trauma-informed, harm reduction framework. Housing Support Workers (HSWs) contribute to a circle of care that centres empathy, dignity, belonging, and safety for women and gender-diverse people who call Mokami home. HSWs help foster a welcoming, inclusive environment where residents feel respected and supported. They meet residents where they are at, offering support that is responsive to individual needs, strengths, and readiness. HSWs walk alongside residents in identifying and working toward goals that are meaningful to them, supporting autonomy and choice. Working as part of a collaborative team, HSWs contribute to ongoing, wrap-around support for residents, ensuring continuity of care across shifts. They offer and support access to programming that builds connection, life skills, and well-being. HSWs use compassionate communication, de-escalation, and mediation to both prevent and respond to crises, always grounding their work in respect, understanding, and relationship.

Requirements

Education or training in social sciences, community studies, mental health and addictions, social work, psychology, or a related field
Experience supporting individuals in community-based, non-profit, or supportive living/housing environments
A demonstrated commitment to Mokami’s values
A collaborative, kind, and respectful approach to teamwork
Ability to work independently while contributing to a connected, collaborative team
Knowledge and application of harm reduction, trauma-informed, feminist, anti-racist, and anti-oppressive approaches
Understanding of gender-based violence, systemic barriers, and the experiences of women and gender-diverse people
Cultural humility, with awareness of Indigenous cultures and the ongoing impacts of intergenerational trauma
Commitment to equity, with experience working in spaces that centre the voices and leadership of those impacted by gender-based violence, criminalization, colonialism, and other systemic barriers
Strong communication skills, both written and verbal
Comfort with basic computer tasks and documentation systems
Understanding of confidentiality, boundaries, and ethical, relationship-based support
A calm, thoughtful, and solution-focused approach

Responsibilities

Work closely with the SLP team and SLP Coordinator to provide consistent, wrap-around support to residents, contributing to a 24/7 continuum of care
Build supportive, trusting relationships with SLP residents and community members
Offer emotional and practical support, centring dignity, choice, and individual strengths
Respond to emotionally charged situations and crises using trauma-informed, de-escalation, and conflict resolution approaches
Welcome SLP residents and visitors by answering phones and door entries in a warm and respectful manner
Distribute harm reduction supplies and personal care items with care, respect, and without judgment
Support individuals in navigating Mokami programs and broader community resources
Maintain accurate and confidential documentation using clear, respectful, and non-stigmatizing language
Collaborate with interdisciplinary partners (e.g., social workers, healthcare providers, outreach teams) to support the holistic well-being of SLP residents
Conduct regular apartment checks to support health, safety, and supportive living agreements
Assist with the planning and facilitation of SLP programs
Support program logistics, including food preparation, room setup, and cleanup
Participate in team meetings and contribute to open, collaborative communication and shared learning
Contribute to the care and upkeep of common spaces to support a welcoming environment
Support seasonal tasks (e.g., snow clearing at entrances) to ensure safety and accessibility
Participate in other responsibilities as needed to support the Mokami community